Content about Special Reports

Though efforts to repeal the Patient Protection and Affordable Care Act via the court system remain under way — with recent victories for opponents in Virginia and Florida — the attempt to repeal the healthcare-reform bill in Congress failed, thus leaving the bill and, most importantly, the regulatory approval pathway for follow-on biologics intact.


Generic drug usage already has been on the rise year after year, with no sign of slowing down. As Jody Fisher, VP marketing for healthcare analytics at market research firm SDI, has told Drug Store News, generics accounted for more than 70% of products dispensed at retail pharmacies and are set to increase further this year.


Walgreens is ready for its closeup.


After a two-year, top-to-bottom makeover — and a relentless focus on its core customers and its broad mission as a health, wellness and convenient shopping destination — the company that wants to “own well” has honed its message to consumers: Walgreens is ready to be the nation’s top wellness destination.

The CCR foundation has been laid. Now comes the next phase in Walgreens’ campaign to “enhance the customer experience.”


Customer Centric Retailing is rolling across the chain’s coast-to-coast store network like a tide. The effort — aimed at aligning Walgreens’ mix with what its customers really want from the stores; eliminating hundreds of redundant, slow-turning SKUs; and boosting front-end productivity — already has transformed more than 2,100 Walgreens stores. Another 3,400 are up for renovation by the end of this year.

There’s a reason Walgreens’ leaders are pushing so hard to upgrade communications capabilities and reach consumers through every channel, from stores and drive-through pharmacies to social media and smart phones. “Multichannel shoppers are three times more valuable to a retailer than a single-channel shopper,” president and CEO Greg Wasson said in January.


PITTSBURGH — Giant Eagle may be a regional player, but the company’s willingness to experiment with its pharmacy formats — including its latest HBW/pharmacy store-within-a-store concept — proves that it can shake things up.


In fall 2009, Giant Eagle put into motion its health, beauty, wellness pilot tests — a new wellness format that helps bridge the prescription files of the pharmacy with the natural health-and-wellness opportunities across the front end.

CAMP HILL, Pa. — Tony Montini returned to Rite Aid just in time to help leverage what is becoming a very powerful Wellness+ loyalty card program that has cracked the code for the chain in terms of tying the front-end to the back bench by way of the patient. 


And while Montini returns to the retail ranks as SVP category management, he is well-prepared to make Wellness+ work gangbusters with the supplier community. His background is in corporate marketing with advertising agency Marc USA, where he was EVP and COO. 


BENTONVILLE, Ark. — The Project 
Portfolio initiative at Sam’s Club may sound a lot like Walmart’s less-than-successful Project Impact undertaking, but the key distinction is that Sam’s variant of the strategic initiative has important ramifications for the health-and-wellness area. Overseeing those departments is Sam’s Club vet Todd Matherly, VP and divisional merchandise manager of health and wellness following a promotion last year.


ISSAQUAH, Wash. — Vic Curtis has come a long way since he began working for Costco Wholesale in 1991 as a pharmacy manager. 


Recently, he was promoted to SVP pharmacy and has seen action in prescription and OTC merchandising, pharmacy operations, mail-order and Internet-based pharmacy, and pharmacy benefit management services, as part of Costco’s team led by Charlie Burnett, the “dean” of Costco’s pharmacy/health and beauty business.

PINE BLUFF, Ark. — USA Drug grew up in Arkansas, home turf of Walmart. But to characterize the 140-unit drug store operator as David to Walmart’s Goliath doesn’t do justice to this feisty retail innovator, which wields plenty of clout across the nation’s midsection, under a variety of store banners.


ALEXANDRIA, Va. — It’s a 53-store collection of independents that serves as a model of neighborhood pharmacy to the nation’s lawmakers. That’s in part thanks to the number of Care pharmacies operating in the nation’s capital and in part due to the franchisee-owned group’s proximity to the headquarters of the National Community Pharmacist Association, which is located across the hall.


“[That proximity] really is an opportunity for us to represent independent pharmacy,” said Michael Wysong, Care CEO. 


SIOUX FALLS, S.D. — While pharmacy obviously continues to be an important part of the business, Lewis Drug — which has larger store footprints of 40,000 sq. ft. to 50,000 sq. ft. — is placing an even greater emphasis on the front end, said Mark Griffin, president and CEO of the 33-store chain.