Content about Sona Chawla

November 22, 2013

Walgreens on Thursday announced the appointment of Sona Chawla, president of e-commerce, as president of digital and chief marketing officer. In this new role, Chawla will lead a newly created Digital and Marketing Division, establishing a unified and integrated digital, enterprise-wide marketing, and customer loyalty and insights group to advance Walgreens “Well Experience” strategy and vision to be the first choice in health and daily living in America and beyond, Walgreens stated.

Chawla is a brilliant thinker and tech wiz whose e-commerce strategies have helped Walgreens forge new relationships with customers however they engage with Walgreens — now she brings that expertise to a global marketing role for the company at a time when digitization and big data-driven insights are bringing a greater degree of personalization to customer engagement efforts.

November 21, 2013

Walgreens on Thursday announced the appointment of Sona Chawla, president of e-commerce, as president of digital and chief marketing officer.

DEERFIELD, Ill. — Walgreens on Thursday announced the appointment of Sona Chawla, president of e-commerce, as president of digital and chief marketing officer.

October 4, 2013

Walgreens president and CEO Greg Wasson and Sona Chawla, Walgreens president e-commerce, on Wednesday made a keynote presentation on the closing day of the Shop.org Annual Summit 2013 here to talk about the opportunities associated with omnichannel retailing.

CHICAGO — Walgreens president and CEO Greg Wasson and Sona Chawla, Walgreens president e-commerce, on Wednesday made a keynote presentation on the closing day of the Shop.org Annual Summit 2013 here to talk about the opportunities associated with omnichannel retailing.  

August 14, 2013

Walgreens announced an enhanced Daily Living business organization with the promotion and leadership expansion of key marketing and merchandising executives.

DEERFIELD, Ill. — Walgreens on Wednesday announced an enhanced Daily Living business organization with the promotion and leadership expansion of key marketing and merchandising executives to further accelerate the company’s strategic growth drivers and advance its vision to be the first choice in health and daily living for everyone in America, and beyond.

November 20, 2012

Walgreens will be making a multichannel play for Black Friday customers through a mystery mobile coupon, the retailer announced Tuesday.

DEERFIELD, Ill. — Walgreens will be making a multichannel play for Black Friday customers through a mystery mobile coupon, the retailer announced Tuesday. 

September 25, 2012

What product she wants. Where she wants the product. When she wants the product. Delivering on those promises is what multichannel retailing means to Walgreens. “We believe consumers want choice,” noted Sona Chawla, Walgreens’ president of e-commerce. “People will shop online one day, [and] they’ll shop the store the next day; it depends upon events and what they’re looking for.” 


What product she wants. Where she wants the product. When she wants the product. Delivering on those promises is what multichannel retailing means to Walgreens. “We believe consumers want choice,” noted Sona Chawla, Walgreens’ president of e-commerce. “People will shop online one day, [and] they’ll shop the store the next day; it depends upon events and what they’re looking for.” 


And it’s through that customer engagement that Walgreens has perhaps most visibly transformed its relationship with its consumer base. 


August 2, 2012

Walgreens' e-commerce president Sona Chawla has been appointed to serve on the board of directors at specialty retail apparel chain Express.

COLUMBUS, Ohio — Walgreens' e-commerce president Sona Chawla has been appointed to serve on the board of directors at specialty retail apparel chain Express.

Chawla, who will serve as a class-3 director and brings the number of directors on Express' board to seven, also will serve on the Express' compensation and governance committee. Chawla has lead Walgreens' e-commerce business since January 2011. Prior to her role at Walgreens, she served in roles at Dell and Wells Fargo.

March 20, 2012

Walgreens on Tuesday partnered with the online platform Sharecare on the launch of a new "Answers" application, which provides access to a comprehensive and searchable drug, supplement and wellness database on Facebook.

ATLANTA — Walgreens on Tuesday partnered with the online platform Sharecare on the launch of a new "Answers" application, which provides access to a comprehensive and searchable drug, supplement and wellness database on Facebook.

The application, which is integrated into Walgreens' Facebook page, gives Walgreens nearly 2 million followers convenient access to an interactive portal containing health information and resources.

March 6, 2012

Walgreens on Tuesday announced the availability of an exclusive new offering for customers that check in at any Walgreens store nationwide through Foursquare.

DEERFIELD, Ill. — Walgreens on Tuesday announced the availability of an exclusive new offering for customers that check in at any Walgreens store nationwide through Foursquare.

November 29, 2011

Walgreens on Tuesday introduced its new Web Pickup service at locations throughout the Indianapolis area.

DEERFIELD, Ill. — Walgreens on Tuesday introduced its new Web Pickup service at locations throughout the Indianapolis area. Indianapolis is the second full market rollout for Web Pickup, which enables consumers to shop online at Walgreens.com and pick up orders at a Walgreens store in as little as an hour. The service also is currently available throughout Chicago and at a number of stores in San Jose, Calif.

October 6, 2011

Walgreens on Thursday launched a text messaging refill reminder functionality that allows patients to complete prescription orders.

DEERFIELD, Ill. — Walgreens on Thursday launched a text messaging refill reminder functionality that allows patients to complete prescription orders.

"We've driven strong adoption and customer engagement through our mobile applications, and these mobile pharmacy features are also great tools for helping people manage their health," Walgreens president of e-commerce Sona Chawla said. "This is another way we're extending the access to Walgreens pharmacy to patients on the go and helping them stay well."

June 30, 2011

Somehow, someway, Walgreens will be the first to figure out how to beam a prescription right into a patient's medicine cabinet "Star-Trek" style. Because as sure as the chain's e-commerce president Sona Chawla is to Walgreens as Scotty is to the USS Enterprise, Walgreens is moving at light speed in monetizing and capitalizing on multichannel retailing. And the chain hasn't even got its multichannel engines really revved yet.

WHAT IT MEANS AND WHY IT’S IMPORTANT — Somehow, someway, Walgreens will be the first to figure out how to beam a prescription right into a patient's medicine cabinet "Star-Trek" style. Because as sure as the chain's e-commerce president Sona Chawla is to Walgreens as Scotty is to the USS Enterprise, Walgreens is moving at light speed in monetizing and capitalizing on multichannel retailing. And the chain hasn't even got its multichannel engines really revved yet.

June 27, 2011

Walgreens is making online shopping more convenient for its customers with its new Web pickup service.

DEERFIELD, Ill. — Walgreens is making online shopping more convenient for its customers with its new Web pickup service.

April 25, 2011

Call it “the attack of the coupon-crazed shelf sweepers.” It’s the most aggressive form of bargain hunting by consumers willing to spend hours searching out coupon deals, to stock up with enough product to last their families for a year and to turn their homes into veritable warehouses.


Call it “the attack of the coupon-crazed shelf sweepers.” It’s the most aggressive form of bargain hunting by consumers willing to spend hours searching out coupon deals, to stock up with enough product to last their families for a year and to turn their homes into veritable warehouses.


March 25, 2011

Almost two-thirds of consumers live within 3 miles of a Walgreens. For the rest of America, Walgreens is using its multichannel strategy to get even closer. The deal with Drugstore.com considerably accelerates the chain's plans.

WHAT IT MEANS AND WHY IT'S IMPORTANT — Almost two-thirds of consumers live within 3 miles of a Walgreens. For the rest of America, Walgreens is using its multichannel strategy to get even closer. The deal with Drugstore.com considerably accelerates the chain's plans.

(THE NEWS: Walgreens boosts online presence with Drugstore.com acquisition. For the full story, click here.)

February 18, 2011

There’s a reason Walgreens’ leaders are pushing so hard to upgrade communications capabilities and reach consumers through every channel, from stores and drive-through pharmacies to social media and smart phones. “Multichannel shoppers are three times more valuable to a retailer than a single-channel shopper,” president and CEO Greg Wasson said in January.


January 17, 2011

Walgreens announced several executive appointments Monday, which included naming a former United Airlines executive to the post of chief customer experience officer.

DEERFIELD, Ill. — Walgreens announced several executive appointments Monday, which included naming a former United Airlines executive to the post of chief customer experience officer.