Content about Shopping

February 14, 2013

Larry Freed, president and CEO ForeSee, sat down with DSN to discuss the factors consumers are looking for when shopping online and how omnichannel is meeting those expectations. More and more, shoppers are becoming better satisfied with their online shopping experience, with pureplay online retailer Amazon.com garnering the best consumer satisfaction scores of all online merchants. But what does that mean for omnichannel retailers?

Audio Q&A: DSN spoke with Larry Freed, president and CEO Foresee. More and more, shoppers are becoming better satisfied with their online shopping experience, with pureplay online retailer Amazon.com garnering the best consumer satisfaction scores of all online merchants. But what does that mean for omnichannel retailers?

May 21, 2013

Cosmoprof North America has announced the first-ever "TV Shopping Open-See" at the upcoming conference in Las Vegas in July.

LAS VEGAS — Cosmoprof North America has announced the first-ever "TV Shopping Open-See" at the upcoming conference in Las Vegas in July.

The beauty industry is a constant when it comes to innovation, trends and consumer demand. The objective of every brand is to partner with a retailer, especially one who connects with a wide range of consumers through the television. Home shopping channels, such as QVC and Canada’s The Shopping Channel, connect with millions of consumers who watch and shop from the privacy of their homes, CPNA stated.

May 14, 2013

Aisle411, a mobile retail navigation service, announced that its mobile shopping and searchable store maps smartphone app is available to use within more than 12,000 retail stores throughout the United States.

ST. LOUIS — Aisle411, a mobile retail navigation service, on Tuesday announced that its mobile shopping and searchable store maps smartphone app is available to use within more than 12,000 retail stores throughout the United States. 

April 21, 2013

According to research, ownership of smartphones and tablets in particular have grown rapidly over the past couple of years, and that has created a multi-headed omnichannel hydra of a customer who retailers across all channels are desperately trying to appease.

According to research, ownership of smartphones and tablets in particular have grown rapidly over the past couple of years, and that has created a multi-headed omnichannel hydra of a customer who retailers across all channels are desperately trying to appease.

April 15, 2013

If any proof was needed of the importance of omnichannel, it can be seen in a new survey of U.S. consumers.

NEW YORK — If any proof was needed of the importance of omnichannel, it can be seen in a new survey of U.S. consumers.

April 3, 2013

More than half of Americans shop and spend money to improve their moods, according to a new survey.

SAN FRANCISCO — More than half of Americans shop and spend money to improve their moods, according to a new survey.

The study, by Ebates.com, found that 63.9% of women engage in "retail therapy," compared with 39.8% of men, and the belief that it improves moods was found among 39.2% of women, compared with 20.6% of men. The survey was conducted online by TNS Global and included 1,000 adults.

March 29, 2013

Google has officially unveiled its testing program for Google Shopping Express, its new online delivery service in the San Francisco Bay area, signing up with retailers like Target, Walgreens and Raley's to allow customers to receive items directly from store shelves at their homes within a day.

The program has been widely described as an effort by Google to compete with e-commerce giant Amazon, but what sets Google Shopping Express apart is its sourcing partnership with brick-and-mortar retailers, particularly Target, which itself has made significant investments in omnichannel retail, most recently with its purchases of two online cooking-equipment retailers. As a whole slew of developments over the past couple of weeks has shown, omnichannel is becoming a key component of many retailers' business.

Google has officially unveiled its testing program for Google Shopping Express, its new online delivery service in the San Francisco Bay area, signing up with retailers like Target, Walgreens and Raley's to allow customers to receive items directly from store shelves at their homes within a day.

March 22, 2013

Google is dogfooding a service called Google Shopping Express, which would offer same-day delivery from brick-and-mortar stores in the San Francisco Bay Area to the Internet giant's employees. Target and several other retailers have been named as possible partners.

With Google now looking to compete with Amazon — not to mention Target's growing attention to online and mobile commerce — a growing body of consumer studies and industry trends shows that the most important emerging consumer demographic isn't men, women, old people or young people — but multichannel consumers.

Google is offering a service called Google Shopping Express, which would offer same-day delivery from brick-and-mortar stores in the San Francisco Bay Area to the Internet giant's employees. Target and several other retailers have been named as possible partners.

March 20, 2013

People who work from home shop online more often, according to a new survey.

WHITING, Ind. — People who work from home shop online more often, according to a new survey.

Conducted by Harris Interactive on behalf of CouponCabin, the survey found 69% of adults working from home shop online while on the clock, compared with 54% who do the same when working in an office. The online survey polled 2,047 adults between March 12-14, including 273 who work from home.

March 20, 2013

According to a new spending survey from the National Retail Federation, consumer spending for Easter 2013 will be flat when compared to the holiday last year.

WASHINGTON — According to a new spending survey from the National Retail Federation (NRF), consumer spending for Easter 2013 will be flat when compared to the holiday last year.

The NRF 2013 Easter Spending Survey, conducted by BIGinsight, was designed to gauge consumer behavior and shopping trends related to Easter. The poll of 5,050 consumers was conducted from March 5 to 11, 2013.

March 1, 2013

Sears Holdings is adding some of its own fare to its mygofer.com offering, an online grocery service that "turbo-charges brick-and-mortar retailer assortments by allowing customers to get items from those stores where and when they want them in new, convenient ways."

"At mygofer, your list is our command," Sears tells shoppers on its website. "Shop with us for your prescriptions, groceries, beauty products, clothes, shoes, electronics and a whole lot more you might not expect. So whatever's on your list, we can help you get it — with incredible speed and no hassles. That's convenience."

Sears Holdings is adding some of its own fare to its mygofer.com offering, an online grocery service that "turbo-charges brick-and-mortar retailer assortments by allowing customers to get items from those stores where and when they want them in new, convenient ways." 

February 25, 2013

Omnichannel. It's one of the hottest topics in retail. It's seamless retailing in real-time. It's making sure that the brand experience coming out of a retailer is exemplary no matter how a consumer chooses to engage — on the e-commerce site, through an app for the tablet or smartphone, within the brick-and-mortar location or any two of those venues simultaneously.

Omnichannel. It's one of the hottest topics in retail. It's seamless retailing in real-time. It's making sure that the brand experience coming out of a retailer is exemplary no matter how a consumer chooses to engage — on the e-commerce site, through an app for the tablet or smartphone, within the brick-and-mortar location or any two of those venues simultaneously.

February 15, 2013

Retail executives are moderating their expectations for 2013 following uneven sales in December and January, according to a new survey of CFOs by professional services firm BDO USA.

CHICAGO — Retail executives are moderating their expectations for 2013 following uneven sales in December and January, according to a new survey of CFOs by professional services firm BDO USA.

February 13, 2013

Shopkick, a shopping app, on Wednesday announced that Nielsen ranked Shopkick No. 34 out of approximately 1 million apps in December 2012.

PALO ALTO, Calif. — Shopkick, a shopping app, on Wednesday announced that Nielsen ranked Shopkick No. 34 out of approximately 1 million apps in December 2012. While still trailing giants like Facebook, YouTube and Twitter overall, Shopkick dominated the shopping category during the holiday season, with more frequent and prolonged usage than all physical retailers' own apps including Starbucks, Walmart, Walgreens, Kroger and Safeway, the app developer noted. 

February 6, 2013

Despite nearly half of shoppers using social media every day, less than one-fifth shop through them, according to a new study by PwC.

NEW YORK — Despite nearly half of shoppers using social media every day, less than one-fifth shop through them, according to a new study by PwC.

January 28, 2013

Retail industry sales (which exclude automobiles, gas stations and restaurants) will increase 3.4%, down slightly from 4.2% in 2012 and 5.8% in 2011, according to the National Retail Federation’s 2013 economic forecast.

Washington, D.C. — Retail industry sales (which exclude automobiles, gas stations and restaurants) will increase 3.4%, down slightly from 4.2% in 2012 and 5.8% in 2011, according to the National Retail Federation’s 2013 economic forecast.

The lukewarm forecast, released Monday, comes on the heels of a holiday season that went head-to-head with Washington’s political wrangling over fiscal concerns, shifting consumers’ spending plans downward. In the end, holiday sales in 2012 grew 3.0%.

January 28, 2013

Johnson & Johnson is shopping its women's health unit, according to a report Friday in The Wall Street Journal, which suggested that the business no longer coincided with J&J's "growth priorities."

NEW YORK — Johnson & Johnson is shopping its women's health unit, according to a report Friday in The Wall Street Journal, which suggested that the business no longer coincided with J&J's "growth priorities." 

The brands managed by the unit include intimacy health KY and women's personal care brands, o.b. tampons and Stayfree and Carefree pads. 

January 23, 2013

Growth in 2013 will be slow-going in the first half of 2013 but will pick up at the end, suggested James Russo, SVP global consumer insights for Nielsen, during a webinar Wednesday afternoon.

CHICAGO — Growth in 2013 will be slow-going in the first half of 2013 but will pick up at the end, suggested James Russo, SVP global consumer insights for Nielsen, during a webinar Wednesday afternoon. "The consumer remains in maintenance mode," he said. "Consumers are being pragmatic in their spending. Uncertainty dominates."

January 18, 2013

Duane Reade experienced nearly a 20% boost in sales of its private label hosiery thanks to a seven-week social media campaign dubbed “Show Us Some Leg,” according to a published report.
The important takeaway here is that the success of this campaign speaks to the overall importance of engaging consumers beyond the walls of the bricks-and-mortar store.

Duane Reade experienced nearly a 20% boost in sales of its private label hosiery thanks to a seven-week social media campaign dubbed “Show Us Some Leg,” according to a published report.

The important takeaway here is that the success of this campaign speaks to the overall importance of engaging consumers beyond the walls of the bricks-and-mortar store.

January 15, 2013

Despite caution among consumers, retailers wrapped up 2012 with a healthy holiday shopping season, according to a new report by a retailing trade group.

NEW YORK — Despite caution among consumers, retailers wrapped up 2012 with a healthy holiday shopping season, according to a new report by a retailing trade group.

The National Retail Federation said Tuesday that holiday retail sales increased 3% over the year before, to $579.8 billion. December retail sales increased 0.8% seasonally adjusted from November and 2.1% unadjusted year over year. Nevertheless, the 3% increase was still below the NRF's projected 4.1% growth. Meanwhile, nonstore holiday sales grew 11.1%.

January 10, 2013

If you are like a lot of people, hanging a new calendar has inspired you to embrace new beginnings and experimentation. Every January morning begins with plans to put insights into action.

If you are like a lot of people, hanging a new calendar has inspired you to embrace new beginnings and experimentation. Every January morning begins with plans to put insights into action.

And if you are like a lot of other people, you’re feeling desperate for different outcomes in 2013, while still doing things the 2012 way.

January 9, 2013

Men are an ideal target for online beauty and beauty retailers may want to consider expanding more marketing efforts to further leverage this growing opportunity, according to recent research from Mintel.

CHICAGO — Men are an ideal target for online beauty and beauty retailers may want to consider expanding more marketing efforts to further leverage this growing opportunity, according to recent research from Mintel.

The ease and convenience features of online shopping appeal to some 60% of men ages 18 of 34 years who buy beauty products and agree that buying online is more convenient than shopping in store. This compares with 52% of women of the same age and 41% of their older male counterparts (ages 55 years and older), according to Mintel.

December 20, 2012

More consumers plan to spend more on holiday shopping this year than last, according to a new Nielsen survey.

NEW YORK — More consumers plan to spend more on holiday shopping this year than last, according to a new Nielsen survey.

According to the "Nielsen Holiday Survey," 54% of consumers stated they still haven't started their holiday shopping. The weekly survey polled 1,100 households starting in September, and the market research company releases results weekly. Respondents said their top destinations for holiday shoppings would be supercenters, departments stores and the Internet.

December 19, 2012

Walgreens will keep stores open on Christmas Eve and Christmas Day to allow last-minute Christmas shopping, the retail pharmacy chain said Wednesday.

DEERFIELD, Ill. — Walgreens will keep stores open on Christmas Eve and Christmas Day to allow last-minute Christmas shopping, the retail pharmacy chain said Wednesday.

This includes 1,600 24-hour locations that will be open around the clock, while most Walgreens stores will stay open until midnight through Dec. 23, and nearly all stores will be open during regular hours on Christmas Eve, including pharmacies, which will be open from 9 a.m. until 5 p.m. On Christmas, non-24-hour stores will be open from 9 a.m. until 6 p.m., and pharmacies will be open at 24-hour stores.

December 13, 2012

According to the National Retail Federation, eager holiday shoppers helped November retail sales increase 0.8% seasonally adjusted from October and increase 4.4% unadjusted year-over-year.

WASHINGTON — According to the National Retail Federation, eager holiday shoppers helped November retail sales — excluding automobiles, gas stations and restaurants — increase 0.8% seasonally adjusted from October and increase 4.4% unadjusted year-over-year. The NRF also expects holiday sales to grow 4.1% over the last holiday season.