Content about Rick Millard

September 27, 2012

Satisfaction among customers using mail-order pharmacies to fill their prescriptions continued to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates "2012 U.S. Pharmacy Study" released Thursday.

WESTLAKE VILLAGE, Calif. — Satisfaction among customers using mail-order pharmacies to fill their prescriptions continued to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates "2012 U.S. Pharmacy Study" released Thursday.

September 20, 2011

Customers have higher expectations of shorter wait times and expect more from the pharmacist and pharmacy staff, according to a new survey released Tuesday by J.D. Power and Associates.

WESTLAKE VILLAGE, Calif. — Customers have higher expectations of shorter wait times and expect more from the pharmacist and pharmacy staff, according to a new survey released Tuesday by J.D. Power and Associates.