Content about Online shopping

July 10, 2013

Target and Fast Company magazine have named a group of New York-based developers as the winners of a contest to develop an app to improve the mobile shopping experience for Target customers.

MINNEAPOLIS — Target Corp. and Fast Company magazine have named a group of New York-based developers as the winners of a contest to develop an app to improve the mobile shopping experience for Target customers.

July 2, 2013

RadioShack on Saturday unveiled its first revamped store here at the corner of Broadway and 81st Street.

NEW YORK — RadioShack on Saturday unveiled its first revamped store here at the corner of Broadway and 81st Street. The new prototype represents another revitalization of a store format engineered in part by Joe Magnacca, RadioShack CEO, who comes to the personal technology chain from Walgreens and Duane Reade.  

July 1, 2013

At a time when more and more retailers are embracing mobile technology, North America is set to account for one of the highest percentages of tablet sales, according to a new study.

OYSTER BAY, N.Y. — At a time when more and more retailers are embracing mobile technology, North America is set to account for one of the highest percentages of tablet sales, according to a new study.

June 28, 2013

Drug Store News spoke with Eyad Farah, senior director of retail product development for McKesson U.S. Pharmaceutical, on the launch of a customizable, consumer-facing mobile solution for independent pharmacy operators that will be tied to its Your Pharmacy Online service. The app will officially debut in late summer and Farah explains what it means for Health Mart owners.

Drug Store News spoke with Eyad Farah, senior director of retail product development for McKesson U.S. Pharmaceutical, on the launch of a customizable, consumer-facing mobile solution for independent pharmacy operators that will be tied to its Your Pharmacy Online service. The app will officially debut in late summer and Farah explains what it means for Health Mart owners.

June 24, 2013

A recent KPMG survey found that almost half (40%) of retailers will be looking to invest in technology to help grow their respective businesses. And engaging the customer through social media and loyalty apps may become significant, as 37% of retailers expect customer retention is the key to growth while 35% suggested adding to their customer bases is key.

It further illustrates the fact that marketers need to take an omnichannel approach to engage today's consumers.

That significance within social media and loyalty apps is simple, really. Marketers can't expect to generate a trip if they're not effectively reaching the consumer with their marketing messages. After all that's the underlying premise of omnichannel retailing — reaching the consumer with a shopping solution wherever, whenever and however she wants that solution, and then personalizing that solution with the help of big data analytics.

A recent KPMG survey found that almost half (40%) of retailers will be looking to invest in technology to help grow their respective businesses. And engaging the customer through social media and loyalty apps may become significant, as 37% of retailers expect customer retention will be the key to growth while 35% suggested adding to their customer bases will be key.  

June 21, 2013

RetailMeNot.com, a U.S. digital coupon website, announced the results of a mobile commerce survey reviewing consumers' current mobile commerce behaviors. The results were presented at the Internet Retailer Conference & Exhibition in Chicago on June 7.

AUSTIN, Texas — RetailMeNot.com, a U.S. digital coupon website, today announced the results of a mobile commerce survey reviewing consumers' current mobile commerce behaviors. The results were presented at the Internet Retailer Conference & Exhibition in Chicago on June 7.

June 17, 2013

Retailers are increasingly recognizing that technology is key to driving growth and bolstering customer engagement, and research suggests that companies take an omnichannel approach to reach shoppers in today’s challenging environment plagued by changing consumer confidence and high national unemployment rates, according to recent research.

NEW YORK — Retailers are increasingly recognizing that technology is key to driving growth and bolstering customer engagement, and research suggests that companies take an omnichannel approach to reach shoppers in today’s challenging environment plagued by changing consumer confidence and high national unemployment rates, according to recent research.

June 10, 2013

The Master of Professional Studies degree program in Cosmetics and Fragrance Marketing and Management at the Fashion Institute of Technology in New York City recently showcased its final projects at the annual FIT Capstone presentation. This year’s presentation focused on “Beauty in a Digital World.”

Beauty is helping to redefine the customer experience of shopping a drug store and is helping retailers set themselves apart from rivals in a very competitive environment.

The Master of Professional Studies degree program in Cosmetics and Fragrance Marketing and Management at the Fashion Institute of Technology in New York City recently showcased its final projects at the annual FIT Capstone presentation. This year’s presentation focused on “Beauty in a Digital World.”

June 10, 2013

The Mack Elevation Forum and the Drug Store News Group will co-host an exclusive, one-day summit event on Aug. 9, at the Westin Hotel, in Las Vegas, as a special kickoff for Total Store Expo. Assembling some of the top minds in retail, "The Elevation Forum: The Seven Ideas to Create the Future," will give attendees a grasp of emerging industry best practices in strategic sales, marketing, merchandising and retail consumer packaged goods strategy.

LAS VEGAS — Winners create the future; losers let the future happen to them. To help leading retailers and vendors better understand how to leverage mutual assets and create a winning future — and optimize meetings at NACDS Total Store Expo — the Mack Elevation Forum and the Drug Store News Group will co-host an exclusive one-day summit, here, at the Westin Hotel, Aug. 9.

June 7, 2013

When did providing customer service become an inconvenience for some retail staff?" asks Hamacher Group's Dave Wendland. "Too often I have witnessed reluctance on the part of shoppers to seek help — and if they do, it almost always begins with, 'Sorry for interrupting, but …' Think about that. 'Sorry for interrupting' what?

Perhaps I have become too cynical. But really, when did providing customer service become an inconvenience for some retail staff? Too often I have witnessed reluctance on the part of shoppers to seek help — and if they do, it almost always begins with, “Sorry for interrupting, but …” Think about that. “Sorry for interrupting” what?

June 3, 2013

Independent pharmacy was provided a social media stepping stone with last week's announcement pairing the National Community Pharmacists Association and RxWiki. The companies announced a joint digital solutions offering that will raise the profile of independents across both social media and mobile platforms.

Independent pharmacy was provided a social media stepping stone with last week's announcement pairing the National Community Pharmacists Association and RxWiki. The companies announced a joint digital solutions offering that will raise the profile of independents across both social media and mobile platforms. 

June 3, 2013

Integration of social and mobile media, as well as shipping options and flexible returns, can drive brand loyalty as consumers seek out more choices and convenience when shopping online, according to a new study.

ATLANTA — Integration of social and mobile media, as well as shipping options and flexible returns, can drive brand loyalty as consumers seek out more choices and convenience when shopping online, according to a new study.

June 1, 2013

Burgeoning target demographics, such as Hispanics, Asians and baby boomers, along with an increased utility of smartphone technology as a shopping tool, will help to redefine retail altogether, suggested Thom Blischok, chief retail strategist and senior executive adviser for Booz & Co. during the keynote address and closing session for FMI’s part in the Health & Wellness @Retail 2013 conference on Saturday.

Burgeoning target demographics, such as Hispanics, Asians and baby boomers, along with an increased utility of smartphone technology as a shopping tool, will help to redefine retail altogether, suggested Thom Blischok, chief retail strategist and senior executive adviser for Booz & Co. during the keynote address and closing session for FMI’s part in the Health & Wellness @Retail 2013 conference on Saturday.

May 30, 2013

Understanding the needs of the multicultural marketplace, personal care company Sundial Brands, the maker of SheaMoisture, is working to take a new general market positioning at retail. Richelieu Dennis, founder and CEO of Sundial Brands, talked with Drug Store News about the brand's heritage and how it is catering to the needs of its customers.

Understanding the needs of the multicultural marketplace, personal care company Sundial Brands, the maker of SheaMoisture, is working to take a new general market positioning at retail. Richelieu Dennis, founder and CEO of Sundial Brands, talked with Drug Store News about the brand's heritage and how it is catering to the needs of its customers.

DSN: What makes SheaMoisture unique and what has been key to the brand's success?

May 30, 2013

Mass market retailers increasingly are elevating their health and beauty departments to help shoppers look good and feel good — initiatives that are playing out in various forms at retail. To share with readers some of the most innovative efforts currently underway at mass, Drug Store News took a closer look at what's trending now in beauty.

Mass market retailers increasingly are elevating their health and beauty departments to help shoppers look good and feel good — initiatives that are playing out in various forms at retail. To share with readers some of the most innovative efforts currently underway at mass, Drug Store News took a closer look at what's trending now in beauty.

May 30, 2013

The challenge for retailers and consumer packaged goods manufacturers these days is how to make a molehill out of a mountain. Big data can seem overbearing to many as they try to ascertain how to mine actionable insights out of those reams of data, all while maintaining the speed to market that today's retail climate demands.

The challenge for retailers and consumer packaged goods manufacturers these days is how to make a molehill out of a mountain. Big data can seem overbearing to many as they try to ascertain how to mine actionable insights out of those reams of data, all while maintaining the speed to market that today's retail climate demands.

And those mountains are only getting bigger with each day as more retailers come to market with advanced loyalty card programs that use that data to personalize the offer.

May 28, 2013

A trade group representing the retail industry is requesting that a federal judge throw out a proposed settlement in an antitrust lawsuit over credit card swipe fees.

WASHINGTON — A trade group representing the retail industry is requesting that a federal judge throw out a proposed settlement in an antitrust lawsuit over credit card swipe fees.

May 23, 2013

A recent study conducted by The Integer Group and M/A/R/C Research, and unvelied in the latest issue of The Checkout, found 16% of Hispanic shoppers use their mobile device to make purchases, compared with just 12% of general market shoppers.

DENVER — A recent study conducted by The Integer Group and M/A/R/C Research, and unvelied in the latest issue of The Checkout, found 16% of Hispanic shoppers use their mobile device to make purchases, compared with just 12% of general market shoppers.

May 22, 2013

Swirl launched a new software platform specifically designed to attract and influence in-store shoppers with micro-targeted digital content and real-time, personalized offers delivered to consumers' smartphones while they shop.

BOSTON — Swirl today launched a new software platform specifically designed to attract and influence in-store shoppers with micro-targeted digital content and real-time, personalized offers delivered to consumers' smartphones while they shop.

May 21, 2013

Cosmoprof North America has announced the first-ever "TV Shopping Open-See" at the upcoming conference in Las Vegas in July.

LAS VEGAS — Cosmoprof North America will feature the first-ever "TV Shopping Open-See" at the upcoming conference in Las Vegas in July.

The beauty industry is a constant when it comes to innovation, trends and consumer demand. The objective of every brand is to partner with a retailer, especially one who connects with a wide range of consumers through the television. Home shopping channels, such as QVC and Canada’s The Shopping Channel, connect with millions of consumers who watch and shop from the privacy of their homes, CPNA stated.

May 14, 2013

Aisle411, a mobile retail navigation service, announced that its mobile shopping and searchable store maps smartphone app is available to use within more than 12,000 retail stores throughout the United States.

ST. LOUIS — Aisle411, a mobile retail navigation service, on Tuesday announced that its mobile shopping and searchable store maps smartphone app is available to use within more than 12,000 retail stores throughout the United States. 

May 9, 2013

Actively promoting an over-the-counter medicine outside of the retail box not only drives foot traffic, but it helps increase sales across households with a higher income and also more heavily indexed OTC product consumers, TABS Group CEO Kurt Jetta told attendees of a webcast covering a recent TABS Group Consumer Value Study.

SHELTON, Conn. — Actively promoting an over-the-counter medicine outside of the retail box not only drives foot traffic, but it helps increase sales across households with a higher income and also more heavily indexed OTC product consumers, TABS Group CEO Kurt Jetta told attendees of a webcast covering a recent TABS Group Consumer Value Study. And while passively promoting at the shelf also pushes sales higher, the return on promotional investment is not nearly as robust.

May 9, 2013

Success in the mass market can be an uphill battle for some niche brands as retailers trim selection, bolster private-label offerings and pass on smaller brands they perceive as higher risk. However, retailers also are increasingly looking to distinguish themselves from the competition, whether it is through exclusive offerings, customization or in-store services.

Success in the mass market can be an uphill battle for some niche brands as retailers trim selection, bolster private-label offerings and pass on smaller brands they perceive as higher risk. However, retailers also are increasingly looking to distinguish themselves from the competition, whether it is through exclusive offerings, customization or in-store services. This has given rise to the importance of business development organizations, master brokers, regional brokers, and sales and marketing consultants in helping niche brands navigate the path to retail.

May 7, 2013

The U.S. Senate passed the Marketplace Fairness Act, which would enable states to collect sales tax on online transactions, to widespread applause from big-box retail.

WASHINGTON — The U.S. Senate on Monday passed the Marketplace Fairness Act, which would enable states to collect sales tax on online transactions, to widespread applause from big-box retail. If passed the act would remove the up-to 7% price advantage out-of-state online retailers have over brick-and-click or brick-and-mortar retailers operating and collecting sales taxes within the state. (For a comprehensive list of state sales taxes, click here.) 

April 22, 2013

Rite Aid's revamped website will offer a "more personalized and engaging" experience for customers, the company said.

CAMP HILL, Pa. — Rite Aid's revamped website will offer a "more personalized and engaging" experience for customers, the company said Monday.

The new site, which it worked with Razorfish Healthware to design, includes easier access to online pharmacy services, health and wellness information.