Content about Online shopping

November 26, 2013

Moody's on Tuesday cut against the grain with its holiday forecasts by suggesting pent-up demand will help give retailers a reason to celebrate Black Friday despite concerns of another government shutdown in January.

NEW YORK — Moody's on Tuesday cut against the grain with its holiday forecasts by suggesting pent-up demand will help give retailers a reason to celebrate Black Friday despite concerns of another government shutdown in January. It's not what shoppers say they're going to not do this year, but rather an extension of how shoppers will actually spend based on last season's behavior. 

November 26, 2013

Canada's Thanksgiving happened last month, and its major day of frenzied holiday shopping traditionally happens on Boxing Day, the day after Christmas, but Black Friday shopping has been making waves up there in recent years as well.

MISSISSAUGA, Ontario — Canada's Thanksgiving happened last month, and its major day of frenzied holiday shopping traditionally happens on Boxing Day, the day after Christmas, but Black Friday shopping has been making waves up there in recent years as well.

Target said it would be "pulling out all the stops" to offer customers at its Canadian stores deals for the holiday, opening stores at 7 a.m. and closing at 11 p.m., offering discounts on products like high-definition televisions, digital cameras, clothing and accessories, toys and kitchen appliances.

November 25, 2013

Many of Rite Aid's stores will open from 8 a.m. to 5 p.m. on Thanksgiving, the retail pharmacy chain said Monday.

CAMP HILL, Pa. — Many of Rite Aid's stores will open from 8 a.m. to 5 p.m. on Thanksgiving, the retail pharmacy chain said Monday.

Rite Aid, which operates about 4,600 stores, said the move was designed to give shoppers a head start on Black Friday shopping, citing National Retail Federation figures indicating that up to 140 million shoppers will visit retailers nationwide during the weekend. Still, store hours will vary, and many pharmacies will close at 3 p.m., the company said.

November 21, 2013

Across five different product or service attributes analyzed (i.e., price, service agreement, selection, feature or quality) in a Nielsen Global Survey of Loyalty Sentiment, "offering the best price" held the most persuasive power to motivate consumers to swap devotion to a brand, service provider or retailer, Nielsen reported on Monday.

CHICAGO — Across five different product or service attributes analyzed (i.e., price, service agreement, selection, feature or quality) in a Nielsen Global Survey of Loyalty Sentiment, "offering the best price" held the most persuasive power to motivate consumers to swap devotion to a brand, service provider or retailer, Nielsen reported on Monday. 

November 19, 2013

A big majority of consumers plan to use their phones during the holiday season to do more than just check prices, according to a new consumer survey.

CHICAGO — A big majority of consumers plan to use their phones during the holiday season to do more than just check prices, according to a new consumer survey.

Vibes, a Chicago-based mobile marketing technology company, commissioned research firm Equation Research to poll 1,000 adult smartphone owners; the survey had a margin of error of plus or minus 3.1%.

November 18, 2013

PL Developments on Monday signed a definitive agreement to acquire Aaron Industries, manufacturer and distributor of liquid-dose private-label over-the-counter, pharmaceutical and consumer healthcare products for the retail and packaged goods industry.

WESTBURY, N.Y. — PL Developments on Monday signed a definitive agreement to acquire Aaron Industries, manufacturer and distributor of liquid-dose private-label over-the-counter, pharmaceutical and consumer healthcare products for the retail and packaged goods industry.  

Terms of the deal were not disclosed. The agreement is subject to government approval under the Hart-Scott-Rodino Act. It is anticipated the deal will close in late November.

November 15, 2013

Following a successful test run last summer, Target has announced the expansion of its Beauty Concierge program to nearly 100 stores in three metro areas across the country — making the program now available in nearly 300 Target locations nationwide.

Why is this important? Customers want an experience when shopping. And getting customers more engaged in product and experience with "brand-agnostic experts" is a safe bet.

Following a successful test run last summer, Target has announced the expansion of its Beauty Concierge program to nearly 100 stores in three metro areas across the country — making the program now available in nearly 300 Target locations nationwide.

Why is this important? Customers want an experience when shopping. And getting customers more engaged in product and experience with "brand-agnostic experts" is a safe bet.

November 13, 2013

Nearly 60% of global respondents said that loyalty programs were available where they shopped, and of those, 84% said they were more likely to visit those retailers, according to a new study by Nielsen published Tuesday.

NEW YORK — Nearly 60% of global respondents said that loyalty programs were available where they shopped, and of those, 84% said they were more likely to visit those retailers, according to a new study by Nielsen published Tuesday.

November 11, 2013

Target will make use of its omnichannel offerings for Black Friday, the mass-merchandise retailer said Monday.

MINNEAPOLIS — Target will make use of its omnichannel offerings for Black Friday, the mass-merchandise retailer said Monday.

Target, whose stores will open on Thanksgiving day at 8 p.m., will offer sales in stores and on its website, as well as through the Cartwheel mobile app.

November 6, 2013

Online beauty platform BeautyStat.com has relaunched its site to include Pinterest-like visual features and an e-commerce angle to provide beauty mavens with an easy search and discovery platform.

NEW YORK — Online beauty platform BeautyStat.com has relaunched its site to include Pinterest-like visual features and an e-commerce angle to provide beauty mavens with an easy search and discovery platform.

November 5, 2013

Negative experiences in one shopping channel can influence consumers' perceptions of other channels too, according to a new survey.

CHELMSFORD, Mass. — Negative experiences in one shopping channel can influence consumers' perceptions of other channels too, according to a new survey.

The survey, "Holiday 2013: Top Trends to Watch," commissioned by Kronos and conducted online by Harris Interactive, found that 68% of Americans report that a negative experience in one channel can influence how they perceive physical stores, online, mobile, phone centers and catalogs. The survey was conducted from Sept. 26-30 among 2,003 adults.

November 4, 2013

Underwhelming fall sales and continued economic and federal budgetary concerns have U.S. retailers in a “wait and see” mode this holiday season, according to a recent BDO USA survey released Monday.

CHICAGO — Underwhelming fall sales and continued economic and federal budgetary concerns have U.S. retailers in a “wait and see” mode this holiday season, according to a recent BDO USA survey released Monday. 

November 4, 2013

Target is extending its hours during holiday shopping season at its Canadian stores, the mass-merchandise retailer said Monday.

MISSISSAUGA, Ontario — Target is extending its hours during the holiday shopping season at its Canadian stores, the mass merchandise retailer said Monday.

Target said most of its Canadian locations would offer extended hours from Nov. 29 to Dec. 30 as part of the "My Kind of Holiday" marketing campaign. The retailer will also extend its price-matching policy for the season; if customers purchase a qualifying item at Target between Nov. 1 and Dec. 24 and subsequently find it for less in a local competitors printed ad, Target will match the competitor's price.

November 1, 2013

A recent survey, dubbed the “Retail Buying Experience,” by Experticity has revealed an expertise gap among sales associates at retail. The survey also found that consumers value expertise above all else, but 2-out-of-5 consumers said they are routinely disappointed by the lack of expertise they encounter in the stores.

The survey findings really point to one word: personalization. Like the survey says, consumers want help with their buying decisions, and they want the retailers to be an active player in their shopping experience. They want retail sales associates who have product knowledge, can help in selecting the right products, have category knowledge and can assist in finding alternatives when the first choice is not available. They want personalization.

A recent survey, dubbed the “Retail Buying Experience,” by Experticity has revealed an expertise gap among sales associates at retail. The survey also found that consumers value expertise above all else, but 2-out-of-5 consumers said they are routinely disappointed by the lack of expertise they encounter in the stores.

The survey findings really point to one word: personalization.

November 1, 2013

Almost 9-in-10 (88%) consumers will shop in stores this holiday season, compared to 75% who will shop online and 16% who will shop via mobile device.

San Francisco —  Almost 9-in-10 (88%) consumers will shop in stores this holiday season, compared to 75% who will shop online and 16% who will shop via mobile device. A new Harris Interactive survey co-sponsored by Aerohive Networks and Euclid also shows that physical retailers still need to address consumer concerns regarding in-store holiday shopping.

Specifically, consumers are most concerned about crowds (42%), lines (29%), and out-of-stock items (15%) affecting their in-store holiday shopping this year.

October 31, 2013

Rite Aid's same-store sales increased by 2.1% this month compared with October 2012, the retail pharmacy chain said Thursday, also issuing an estimate of the negative effects of Hurricane Sandy on its sales.

CAMP HILL, Pa. — Rite Aid's same-store sales increased by 2.1% this month compared with October 2012, the retail pharmacy chain said Thursday, also issuing an estimate of the negative effects of Hurricane Sandy on its sales.

October 30, 2013

A majority of Americans repeatedly buy products that retailers have on promotion and many also say they would return to a brick-and-mortar store when alerted to upcoming sales of previously purchased items, according to a new survey.

NEW YORK — A majority of Americans repeatedly buy products that retailers have on promotion and many also say they would return to a brick-and-mortar store when alerted to upcoming sales of previously purchased items, according to a new survey by Synqera, a retail technology startup that develops big data-driven technologies to bring personalized online shopping experience to physical retail stores.

October 28, 2013

A growing number of consumers are concerned about their privacy when they sign up for loyalty card programs, according to a new survey.

CHICAGO — A growing number of consumers are concerned about their privacy when they sign up for loyalty card programs, according to a new survey.

Market research firm Mintel found that 32% of Americans believe the privacy of their personal information is an important attribute of a loyalty program, and one-tenth or more express frustration or dissatisfaction with too much personal information being requested during enrollment and lack of control over the privacy of their information. The report was based on a survey of 2,000 adults.

October 28, 2013

Experticity has announced the findings of its first ever “Retail Buying Experience” survey, which uncovers a striking expertise gap among sales associates in five retail areas: health and nutrition, prestige beauty, outdoor, sporting goods and hunting or fishing.

SALT LAKE CITY — Experticity has announced the findings of its first ever “Retail Buying Experience” survey, which uncovers a striking expertise gap among sales associates in five retail areas: health and nutrition, prestige beauty, outdoor, sporting goods and hunting or fishing.

October 25, 2013

For the second year in a row, Dollar General has topped Kantar Retail’s opening price point survey, narrowly beating out Walmart.

BOSTON — For the second year in a row, Dollar General has topped Kantar Retail’s opening price point survey, narrowly beating out Walmart. 

October 24, 2013

A new store pickup program and price matching are among the ways Target is looking to attract customers during the holiday shopping season, the mass merchandise retailer said Thursday.

MINNEAPOLIS — A new store pickup program and price matching are among the ways Target is looking to attract customers during the holiday shopping season, the mass merchandise retailer said Thursday.

Target is introducing the new pickup program, which began rolling out in select stores this month and will be available nationwide by Nov. 1. The program allows customers to buy items online or through their mobile devices and then pick them up the same day at a Target store where the item is in stock.

October 18, 2013

Consumers are holiday shopping sooner and spending more this year due to a late Thanksgiving and shorter holiday shopping season, according to a new survey by American Express.

NEW YORK — Consumers are holiday shopping sooner and spending more this year due to a late Thanksgiving and shorter holiday shopping season, according to a new survey by American Express.

The latest American Express Spending and Saving Tracker indicates that shoppers will spend $1,260 this year — up $400 from last year — and 27% are already looking for deals and plan to finish before Dec. 1, from 24% last year. Thirty-seven percent expect to finish shopping the week before Christmas, compared with 33% last year.

October 17, 2013

Demonstrating CVS/pharmacy’s increased focus on personalization, the pharmacy retailer has officially unveiled its new myWeekly Ad, a first-of-its-kind digital circular experience powered by the CVS/pharmacy ExtraCare loyalty program.

WOONSOCKET, R.I. — Demonstrating CVS/pharmacy’s increased focus on personalization, the pharmacy retailer has officially unveiled its new myWeekly Ad, a first-of-its-kind digital circular experience powered by the CVS/pharmacy ExtraCare loyalty program.

October 16, 2013

Consumers will take a conservative approach to spending this holiday season. According to NRF’s holiday consumer spending survey conducted by Prosper Insights & Analytics, the average holiday shopper will spend $737.95 on gifts, decor, greeting cards and more, 2% less than the $752.24 they actually spent last year. Despite this reduction in individual holiday budgets, NRF is forecasting holiday sales will increase 3.9% to $602.1 billion.

WASHINGTON, D.C. — Consumers will take a conservative approach to spending this holiday season. According to NRF’s holiday consumer spending survey conducted by Prosper Insights & Analytics, the average holiday shopper will spend $737.95 on gifts, decor, greeting cards and more, 2% less than the $752.24 they actually spent last year. Despite this reduction in individual holiday budgets, NRF is forecasting holiday sales will increase 3.9% to $602.1 billion.

October 16, 2013

Contrary to the pharmaceutical industry’s commonly-held belief that active Rx and OTC brand consumers are harder to find online than offline, a new study released Tuesday reveals that the online audience is just as active — and for select categories, more active — than the general population.

NEW YORK — Contrary to the pharmaceutical industry’s commonly-held belief that active Rx and OTC brand consumers are harder to find online than offline, a new study released Tuesday reveals that the online audience is just as active — and for select categories, more active — than the general population.