Content about Online shopping

SCOTTSDALE, Ariz. — Success is often one of the biggest blind spots a company can have, because you’re so busy doing well you don’t have the time to assess what it is you’re doing. That is one of the core reasons for being for the Mack Elevation Forum, “a share group on steroids,” described program founder Dan Mack, EVP of strategic business development for the Swanson Group, which hosted its most recent meeting on April 29 here at the Hilton Scottsdale.

GRAND RAPIDS, Mich. — Just a few months after launching its Doorstep Grocer program, Meijer is allowing its online shoppers to order items and have the merchandise shipped to a local store at no cost.

The new Order-to-Store program allows shoppers to designate which Meijer store they would like to use as their pickup location. Once the order is received by the store, the customer will receive email notification that his or her items are ready for pickup.

CHARLOTTE, N.C. — In celebration of Earth Day and as part of its commitment to incorporating sustainable practices into its day-to-day business operations, Harris Teeter announced it has aligned with vendors to offer promotions that will reward customers for their green decisions.

The retailer said that shoppers that sign up for its e-VIC loyalty program by Earth Day will receive a free Harris Teeter reusable shopping bag. What's more, VIC members will receive more loyalty points when they purchase the following products:

CHICAGO — U.S. consumers that opted to become more thrifty during the recession will face rising food costs with ease as they've mastered ways to stretch their money, according to new research by NPD.

The research group's Economy Tracker found that nearly 3-out-of-4 consumers (74%) strongly agreed that they expect coupons and special deals will be much more important in deciding what to buy, while 67% said that they would shop less in general and 53% said that they would be buying in bulk.

PALO ALTO, Calif. — Personalization of the in-store customer experience will be a key objective for retailers over the next two years, according to two new Aberdeen Group reports sponsored by HP.

According to the 100 senior retail executives surveyed from such industries as apparel, grocery and department stores, 76% do not possess the technology tools or the business processes for executing Web, catalog or special orders from stores. This challenge is being fueled by rising consumer expectations of rich, multimedia in-store shopping experiences.

NEW YORK — Rising gas prices will prompt consumers to be more mindful of their spending habits, according to Nielsen projections.

In the United States, Nielsen noted, households could be paying an extra $52.50 with a 50-cent increase in gas prices, $105 with a $1 increase and $210 if prices jump up $2, prompting consumers to tighten their wallets. This will mirror historic trends, which include increased trip compression, more value-conscious shopping alternatives and increased use of coupons, Nielsen said.

NATIONAL HARBOR, Md. — Looking to reach marshmallow chick fans everywhere, Peeps has launched an online store where consumers can purchase its signature candies and merchandise.

At PeepsandCompany.com, shoppers can purchase hundreds of products made by Just Born, Peeps' parent company, including Peeps, Hot Tamales and Peanut Chews.

CLEVELAND — Greeting card enthusiasts that want to know what's new in the card aisles before hitting the stores now can see the latest innovations online, thanks to a new page on American Greetings' website.

AmericanGreetings.com's new page now features the latest product introductions, a special downloadable coupon and a store locator so consumers instantly can find retailers in their area.

Consumers may have a bit more to spend for the 2011 back-to-school season, so retailers should tweak their merchandise plans to accommodate.


Perry James, an analyst at the NPD Group, said that over the past few years, dollar trends in school supplies have not kept pace with unit supplies. Consumers also have been waiting until the last minute to shop. “As the economy gets better, retailers should be careful about too many promotions late in the season,” James said.

ST. LOUIS — Aisle411, a mobile retail navigation service that helps shoppers locate products down to the shelf location, on Tuesday announced its service now is live in more than 1,000 stores. The service added three markets: Las Vegas, Los Angeles and San Diego.

Other markets identified for expansion included Atlanta; Baltimore; Boston; Houston; Minneapolis; New York; Phoenix; Sacramento, Calif.; Seattle and Washington, D.C.

As photo processing continues to evolve, retailers are finding new ways to make the department profitable. Bing Liem, VP sales for Fujifilm North America, said retailers need to re-evaluate their existing on-site photo business.


“It’s critical to maximize the use of existing assets,” he said. New product offerings, such as posters, folded cards, calendars and books, help maximize the value of the category, Liem said.


SHELTON, Conn. — Organic product purchases among consumers have been fairly consistent over the past three years, but more shoppers are looking to mass retailers to purchase such items.