Content about Online shopping

January 31, 2014

Fifty-seven percent of consumers purchased digital gift cards in December 2013, and 43% purchased physical cards. Data from prepaid product and transaction services company InComm also shows that 80% of consumers purchased digital cards in the six days leading up to Christmas, and 20% of consumers purchased physical cards in the six days leading up to Christmas.

PORTLAND, Ore. — Fifty-seven percent of consumers purchased digital gift cards in December 2013, and 43% purchased physical cards. Data from prepaid product and transaction services company InComm also shows that 80% of consumers purchased digital cards in the six days leading up to Christmas, and 20% of consumers purchased physical cards in the six days leading up to Christmas.

January 28, 2014

Merchandise returns in 2013 cost retailers in the United States more than $267 billion in lost sales. That’s one of the findings contained in the Retail Equation’s "2013 Consumer Returns in the Retail Industry" study.

IRVINE, Calif. — Merchandise returns in 2013 cost retailers in the United States more than $267 billion in lost sales. That’s one of the findings contained in the Retail Equation’s "2013 Consumer Returns in the Retail Industry" study, which analyzes results from the National Retail Federation’s annual survey on merchandise returns and the "2012 Canadian Retail Security Survey" from the Retail Council of Canada National Retail Federation.

January 28, 2014

Most mobile shoppers redeemed a coupon directly from their mobile device last year, according to a recent study from shopping app Key Ring, which is part of G/O Digital, a Gannett company.

DALLAS — Most mobile shoppers redeemed a coupon directly from their mobile device last year, according to a recent study from shopping app Key Ring, which is part of G/O Digital, a Gannett company.

The survey, conducted by Key Ring, examined more than 25,000 mobile shoppers and found that 75% redeemed a coupon from their mobile device in 2013, up more than 5% year-over-year. The study also showed that 80% of shoppers said their perception of a retailer would change for the positive if the retailer offered mobile deals and coupons.

January 27, 2014

Eighty percent of U.S. consumers use the Internet when they shop. The fourth annual research study of shopper behavior, conducted by Cisco Consulting Services, revealed the percentage of “uber-digitals” shoppers, who regularly use their smartphones for their shopping decision-making, nearly doubled to 18% of the sampled population.

NEW YORK — Eighty percent of U.S. consumers use the Internet when they shop. The fourth annual research study of shopper behavior, conducted by Cisco Consulting Services, revealed the percentage of “uber-digitals” shoppers, who regularly use their smartphones for their shopping decision-making, nearly doubled to 18% of the sampled population.

January 21, 2014

Mobile. It is changing the way in which customers manage their drug store needs whether it be filling a prescription, accessing health resources or buying products, and CVS/pharmacy is aiming to take the lead in today’s digital space with a slew of innovative offerings that are yielding some significant results.

WOONSOCKET, R.I. — Mobile. It is changing the way in which customers manage their drug store needs whether it be filling a prescription, accessing health resources or buying products, and CVS/pharmacy is aiming to take the lead in today’s digital space with a slew of innovative offerings that are yielding some significant results.

January 21, 2014

Digital coupon use is at an all-time high with more than 2 million Meijer shoppers now subscribed to the free mPerks program, and Meijer has made significant investments to make digital savings easier for its customers, the supermarket retailer announced Tuesday.

GRAND RAPIDS, Mich. — Digital coupon use is at an all-time high with more than 2 million Meijer shoppers now subscribed to the free mPerks program, and Meijer has made significant investments to make digital savings easier for its customers, the supermarket retailer announced Tuesday.  

The Grand Rapids, Mich.-based retailer now has free Wi-Fi capability in all its stores, making it easier for customers to access their mPerks accounts and the Meijer mobile app, freeing up their smartphone data plans for other uses.

January 14, 2014

eBay Enterprise on Monday announced the availability of a Ship-from-Store solution — what the company is calling a game-changing initiative that retailers can deploy within 99 days to effectively leverage their physical store inventories while gaining advantages in margin and shipping cost.

KING OF PRUSSIA, Pa. — eBay Enterprise on Monday announced the availability of a Ship-from-Store solution — what the company is calling a game-changing initiative that retailers can deploy within 99 days to effectively leverage their physical store inventories while gaining advantages in margin and shipping cost. 

January 14, 2014

Target is investing $5 million in a coalition of cyber-security organizations to launch a marketing campaign to educate the public about phishing scams and security, the mass merchandise retailer said.

MINNEAPOLIS — Target is investing $5 million in a coalition of cyber-security organizations to launch a marketing campaign to educate the public about phishing scams and security, the mass merchandise retailer said.

The coalition includes the National Cyber-Forensics and Training Alliance, the National Cyber Security Alliance and Better Business Bureaus.

January 13, 2014

Target is offering free credit monitoring for a year for customers who shop at its stores, the mass merchandise retailer said Monday.

MINNEAPOLIS — Target is offering free credit monitoring for a year for customers who shop at its stores, the mass merchandise retailer said Monday.

Target said it had contracted with ProtectMyID, a division of Experian, which will offer daily credit monitoring, identity theft insurance and access to assistance from fraud resolution agents, as well as a complimentary credit report. Customers have until April 23 to request an activation code, and then until April 30 to register for credit monitoring through ProtectMyID.

January 13, 2014

GE Capital and Kobie Marketing, a loyalty program service provider, are reportedly set to unveil a new product to help retailers establish and maintain loyalty programs that will create a unified profile for shoppers, according to a New York Times report.

NEW YORK — GE Capital and Kobie Marketing, a loyalty program service provider, are reportedly set to unveil a new product to help retailers establish and maintain loyalty programs that will create a unified profile for shoppers, according to a New York Times report.

January 10, 2014

Customers' mailing addresses, names, phone numbers and email addresses were among the data stolen as part of a massive breach of payment card data at Target, the mass merchandise retailer said Friday.

MINNEAPOLIS — Customers' mailing addresses, names, phone numbers and email addresses were among the data stolen as part of a massive breach of payment card data at Target, the mass merchandise retailer said Friday.

Target said the information stolen, affecting as many as 70 million people, was not a new breach, but was uncovered as part of the investigation of the original breach, which took place between Nov. 27 and Dec. 15 and resulted in the theft of payment card data from about 40 million customers.

December 27, 2013

Despite concerns about the performance of its new Canadian division expressed in the wake of its third-quarter earnings last month, Target said it received quite a lot of shoppers on Boxing Day.

MISSISSAUGA, Ontario — Despite concerns about the performance of its new Canadian division expressed in the wake of its third-quarter earnings last month, Target said it received quite a lot of shoppers on Boxing Day.

December 26, 2013

In the late 1980s, “Star Trek: The Next Generation” introduced viewers to the replicator, which could make food, beverages and other items materialize out of thin air.

In the late 1980s, “Star Trek: The Next Generation” introduced viewers to the replicator, which could make food, beverages and other items materialize out of thin air.

The idea of Captain Picard instantaneously getting his favorite brew by telling a machine “Tea, Earl Grey, hot” won’t happen any time soon. But with the advent of 3-D printing, it’s a lot closer to reality than one might think.

December 26, 2013

Fifteen years worth of ExtraCare learnings also have dramatically influenced the way CVS Caremark markets and merchandises to its best customers. These learnings have informed a critical part of its overall retail strategy, SVP merchandising Judy Sansone told DSN — conversion.

Fifteen years worth of ExtraCare learnings also have dramatically influenced the way CVS Caremark markets and merchandises to its best customers. These learnings have informed a critical part of its overall retail strategy, SVP merchandising Judy Sansone told DSN — conversion.

December 23, 2013

The chief executive of Target is reaching out to consumers in the wake of the widespread hacking of credit and debit card data at Target stores that the company confirmed last week.

MINNEAPOLIS — The chief executive of Target is reaching out to consumers in the wake of the widespread hacking of credit and debit card data at Target stores that the company confirmed last week.

In a statement on the mass-merchandise retailer's website, president, chairman and CEO Gregg Steinhafel sought to ameliorate customers' worries about the possibility that their cards were compromised. He emphasized that the issue had been "identified and eliminated," while the retailer extended a 10% discount to customers who shopped at its stores on Saturday and Sunday.

December 20, 2013

Rite Aid is extending store hours and featuring gift items as the holiday shopping season comes to an end, the retail pharmacy chain said Friday.

CAMP HILL, Pa. — Rite Aid is extending store hours and featuring gift items as the holiday shopping season comes to an end, the retail pharmacy chain said Friday.

The company said it would extend store hours through Monday, as well as keeping some stores open on Christmas Eve and Christmas Day, including some 24-hour stores.

December 18, 2013

As consumers are reaching the final days to squeeze in their holiday shopping, Target has announced some last-minute deals.

MINNEAPOLIS — As consumers are reaching the final days to squeeze in their holiday shopping, Target has announced some last-minute deals.

Guests using Cartwheel, the retailer's unique savings program, can take advantage of a one-day sale on Dec. 19 when around 40 great gift items — ranging from toys to cookware — will have special offers with discounts ranging from 10% to 60% off. Cartwheel has gained more than 1 million new users this season alone, putting the number of guests signed up for the program at 4 million.

December 6, 2013

Holiday shopping got a big boost during Thanksgiving weekend, and most of the growth came from shopping on Thanksgiving itself rather than Black Friday, according to a new report.

ATLANTA — Holiday shopping got a big boost during Thanksgiving weekend, and most of the growth came from shopping on Thanksgiving itself rather than Black Friday, according to a new report.

First Data Corp., a payment processing company, released the SpendTrend report Friday, based on its tracking of same-store consumer spending by credit, signature debit, PIN debt, EBT, closed-loop prepaid cards and checks. The report found 9% growth over last year, compared with last year's 5.6% growth over 2011; by contrast, Black Friday spending growth was 3.4%.

December 5, 2013

Rite Aid's same-store sales increased by 2.8% in November, the retail pharmacy chain said Thursday.

CAMP HILL, Pa. — Rite Aid's same-store sales increased by 2.8% in November, the retail pharmacy chain said Thursday.

The increase included a 0.4% increase in front-end same-store sales and a 3.9% increase in pharmacy same-store sales, offset by 0.81% due to new generic drugs, which can reduce sales because of their lower price, but are good for a pharmacy retailer's margins. Same-store scripts increased by 0.1%.

Total sales for November were $2.434 billion, a 1.6% increase compared with the same period last year.

December 4, 2013

Beauty brand Julep's is celebrating the holidays with its first pop-up store in Manhattan — but with a twist.

SEATTLE — Beauty brand Julep's is celebrating the holidays with its first pop-up store in Manhattan — but with a twist.

"With our first pop-up, we’re bringing online retail to the physical world,” Jane Park, CEO and founder of Julep said. “Most pop-ups are temporary retail stores that leave customers thwarted when they’re gone. With the Julep New York pop-up, we’re seamlessly integrating e-commerce subscriptions into the store experience, turning a one-time shopping trip into a long-term customer relationship.”

December 3, 2013

The economy may still be slowly inching its way toward recovery, but that hasn't stopped Americans from feeling charitable this holiday season.

RICHMOND, Va. — The economy may still be slowly inching its way toward recovery, but that hasn't stopped Americans from feeling charitable this holiday season.

A survey revealed that 2-in-3 people say they're planning on giving back during the final weeks of the year, either through financial contributions or volunteering. The findings also showed that 72% of consumers are more likely to shop where retailers also are giving back. Sixty-nine percent said knowing a business gives back impacts their purchase decision.

December 2, 2013

Consumers show unique online shopping patterns on Cyber Monday according to figures released by integrated online marketing company ValueClick.

WESTLAKE VILLAGE, Calif. – Consumers show unique online shopping patterns on Cyber Monday. According to figures released by integrated online marketing company ValueClick, while most online shopping activity occurs between 1 p.m. to 3 p.m. local time on a typical weekday, the heaviest volume shifts to 6:30 p.m. to 10 p.m. local time on Cyber Monday, peaking at 8 p.m.

December 2, 2013

With the allure of deep discounts, doorbuster promotions and extended store hours, shoppers visited more stores and spent more money across the days of Thanksgiving Day and Black Friday (Nov. 28-29) than they did last year, ShopperTrak reported Saturday.

CHICAGO — With the allure of deep discounts, doorbuster promotions and extended store hours, shoppers visited more stores and spent more money across the days of Thanksgiving Day and Black Friday than they did last year, ShopperTrak reported Saturday.

When compared to Thanksgiving and Black Friday last year, brick-and-mortar shopper traffic increased 2.8%, to as many as 1.1 billion store visits. Retail sales also increased by 2.3%, as shoppers spent an estimated total of $12.3 billion across the two days.

November 27, 2013

U.S. retailers are approaching the holiday shopping season with prudence. According to a July 2013 survey, conducted by e-commerce technology provider Baynote, 38% of retailers project a year-over-year increase in online sales of just 11% to 20%.

SAN FRANCISCO – U.S. retailers are showing cautious optimism for the upcoming holiday shopping season.

November 26, 2013

The Jean Coutu Group is looking to bolster holiday sales and make shopping even easier this holiday season with the launch of an e-store window inside the Longueuil Metro Station.

LONGUEUIL, Quebec — The Jean Coutu Group is looking to bolster holiday sales and make shopping even easier this holiday season with the launch of an e-store window inside the Longueuil Metro Station.