Content about J. D. Power and Associates

February 6, 2013

Adults living with diabetes in the United States reported highest satisfaction using Roche Diabetes Care's Accu-Chek products compared with other blood-glucose-meter manufacturers, according to the inaugural J.D. Power and Associates 2012 Blood Glucose Meter Satisfaction Study.

INDIANAPOLIS — Adults living with diabetes in the United States reported highest satisfaction using Roche Diabetes Care's Accu-Chek products compared with other blood-glucose-meter manufacturers, according to the inaugural J.D. Power and Associates 2012 Blood Glucose Meter Satisfaction Study released Tuesday. 

The study gathered responses from 2,681 current meter users with type 1 and 2 diabetes in the U.S. to determine customer satisfaction across six factors: performance; ease of use; design; features; cost of test strips; and training.

September 27, 2012

Satisfaction among customers using mail-order pharmacies to fill their prescriptions continued to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates "2012 U.S. Pharmacy Study" released Thursday.

WESTLAKE VILLAGE, Calif. — Satisfaction among customers using mail-order pharmacies to fill their prescriptions continued to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates "2012 U.S. Pharmacy Study" released Thursday.

February 23, 2011

Health Mart, McKesson’s network of more than 2,700 independently owned pharmacies, on Tuesday announced that the franchise was recognized in the J.D. Power "2011 Customer Service Champions" report.

SAN FRANCISCO — Health Mart, McKesson’s network of more than 2,700 independently owned pharmacies, on Tuesday announced that the franchise was recognized in the J.D. Power "2011 Customer Service Champions" report.

October 10, 2010

U.S. consumers are paying more heed to the cost of medicines, health-and-beauty aids and other...

September 23, 2010

In the never-ending battle for customer loyalty, independents rule and service is still king....

WHAT IT MEANS AND WHY IT’S IMPORTANT In the never-ending battle for customer loyalty, independents rule and service is still king.

(THE NEWS: J.D. Power and Associates' pharmacy study addresses cost, customer service. For the full story, click here)

September 22, 2010

J.D. Power and Associates' release of its annual national pharmacy study on Wednesday underscored customers'...

WESTLAKE VILLAGE, Calif. J.D. Power and Associates' release of its annual national pharmacy study on Wednesday underscored customers' sensitivity to cost issues, despite out-of-pocket pharmacy costs virtually remaining unchanged from last year, the global marketing information services company said.