Content about Foresee results

May 9, 2012

More retail websites this year achieved a "threshold for excellence" on customer experience analytics firm ForeSee's annual Top 100 E-Retail Satisfaction Index.

ANN ARBOR, Mich. — More retail websites this year achieved a "threshold for excellence" on customer experience analytics firm ForeSee's annual Top 100 E-Retail Satisfaction Index.

ForeSee reported that 36-out-of-100 online retailers achieved a satisfaction score of 80 or higher, compared with 28-out-of-100 websites that received the distinction last year. Although Amazon.com topped the list with a 2012 satisfaction score of 89 — up three points from 2011 — many other retailers, particularly retail pharmacies and grocery retailers, earned a high score:

February 15, 2011

Customer satisfaction as measured by the American Customer Satisfaction Index has not improved since the middle of 2009, and on Tuesday it registered its biggest drop in two years; for fourth quarter 2010, the index fell 0.5% to 75.3.

ANN ARBOR, Mich. — Customer satisfaction as measured by the American Customer Satisfaction Index has not improved since the middle of 2009, and on Tuesday it registered its biggest drop in two years; for fourth quarter 2010, the index fell 0.5% to 75.3.