Content about Electronic commerce

September 30, 2013

Customer satisfaction with retail pharmacies has increased faster than mail-order pharmacies despite the perceived cost competitiveness of the latter, according to a new study.

WESTLAKE VILLAGE, Calif. — Customer satisfaction with retail pharmacies has increased faster than mail-order pharmacies despite the perceived cost competitiveness of the latter, according to a new study.

September 24, 2013

A forecast of holiday sales announced on Monday by Deloitte shows retailers can expect moderate sales gains this season.

NEW YORK — A forecast of holiday sales announced on Monday by Deloitte shows retailers can expect moderate sales gains this season.

September 17, 2013

Sales of general merchandise are expected to increase by 2.4% during the holiday season of November and December, but shoppers will visit fewer stores, according to a new forecast.

CHICAGO — Sales of general merchandise are expected to increase by 2.4% during the holiday season of November and December, but shoppers will visit fewer stores, according to a new forecast.

September 10, 2013

There is no question that the way people shop has changed.

Retail futurist Doug Stephens, founder of Retail Prophet talks about ordering a New York Yankees baseball cap from eBay Now and having it delivered to him on a New York City park bench (for the complete interview, visit DrugStoreNews.com/Audio/ebay-now-and-demand-greater-consumer-convenience). I snapped this picture (far right) of an eBay Now deliveryman about a block from my house during Labor Day weekend.

September 9, 2013

Good news for brick-and-mortar retailers. Generation Y may turn to the Web for researching products, comparing prices and responding to flash sales, but they still love in-store purchasing. The catch: Keep the shopping experience exciting.

NEW YORK — Good news for brick-and-mortar retailers. Generation Y may turn to the Web for researching products, comparing prices and responding to flash sales, but they still love in-store purchasing. The catch: Keep the shopping experience exciting.

September 4, 2013

Online spending in China is set to bypass the United States this year and double within two years, according to a new study.

SHANGHAI — Online spending in China is set to bypass the United States this year and double within two years, according to a new study.

September 3, 2013

Sage North America last week announced that it partnered with McKesson Pharmacy Systems & Automation, a division of McKesson, to help develop the McKesson Mobile Delivery application for prescription delivery services.

IRVINE, Calif. — Sage North America last week announced that it partnered with McKesson Pharmacy Systems & Automation, a division of McKesson, to help develop the McKesson Mobile Delivery application for prescription delivery services. 

August 28, 2013

Paydiant, provider of a cloud-based mobile wallet, cardless ATM access and offer redemption platform, on Tuesday announced that Harris Teeter will deploy a pilot of Paydiant’s white label mobile wallet as part of their Express Lane online shopping service in Matthews, N.C. beginning this month.

WELLESLEY, Mass. — Paydiant, provider of a cloud-based mobile wallet, cardless ATM access and offer redemption platform, on Tuesday announced that Harris Teeter will deploy a pilot of Paydiant’s white label mobile wallet as part of their Express Lane online shopping service in Matthews, N.C. beginning this month.  

August 16, 2013

During the company's second-quarter conference call, Walmart discussed efforts to expand its e-commerce platform as it recently launched a locker test for site-to-store in the Washington, D.C., area.

BENTONVILLE, Ark. — During Thursday's second-quarter conference call, Walmart discussed the company's efforts to expand its e-commerce platform as it recently launched a locker test for site-to-store in Washington, D.C., area.

“While this test is still in the early stages, the initial read on customer satisfaction and acceptance is very encouraging, with 90% of the customers who have used the service providing positive feedback,” said Bill Simon, CEO of Walmart U.S.

August 9, 2013

Amazon's grocery service might be making its way to New York next year, according to published reports.

SEATTLE – Amazon's grocery service might be making its way to New York next year, according to published reports.

Citing analysis from SunTrust analyst Robert Peck, EcommerceBytes.com reported that the Seattle-based online retailer may start offering Amazon Fresh in New York in 2014, based on his finding that the company had expanded into a New Jersey warehouse previously used by C&S Wholesale Grocers. 

August 6, 2013

The Army & Air Force Exchange Service announced it has awarded a multi-year contract to SpeedFC to build and maintain an ecommerce platform, replacing a proprietary legacy environment.

DALLAS — The Army & Air Force Exchange Service last week announced it has awarded a multi-year contract to SpeedFC to build and maintain an ecommerce platform, replacing a proprietary legacy environment. The Exchange is an omnichannel operator with a website at shopmyexchange.com and more than 2,800 brick and mortar facilities, AAFES noted.

July 29, 2013

Walgreens and Duane Reade are testing a new mobile shopping system at stores in New York that help shoppers make choices by providing relevant product information from a network of friends and experts and then sending them "perks" they can redeem at checkout. The system combines the respective mobile platforms of Pretty in my Pocket and Sparkfly, and L'Oreal Paris has signed on as the first brand partner.

As retail industry futurist Doug Stephens recently told Drug Store News in an interview for an article in the Aug. 12 issue of the magazine about the future of retail pharmacy, younger consumers are "conditioned to understand that they can have whatever they want, whenever they want it, wherever they happen to be."

Walgreens and Duane Reade are testing a new mobile shopping system at stores in New York that helps shoppers make choices by providing relevant product information from a network of friends and experts and then sending them "perks" they can redeem at checkout. The system combines the respective mobile platforms of Pretty in my Pocket and Sparkfly, and L'Oréal Paris has signed on as the first brand partner.

July 26, 2013

A company in Finland is about to launch a payment system that allows customers to use their face, according to published reports.

NEW YORK — Pretty soon, retail clerks may be asking customers if they want to pay with cash, credit or face, according to published reports. 

Popular Science reported that Finland-based Uniqul was creating a system that would take the customer's photo and then process biometric data, connecting it to their account. Customers would create the accounts using their credit or debit cards, and Uniqul said the system — which uses military encryption technology — would reduce time for payments from 30 seconds to less than five seconds.

July 25, 2013

Kmart is letting customers reserve items online and then pay for it and pick it up at the store, the mass merchandise retailer said.

HOFFMAN ESTATES, Ill. — Kmart is letting customers reserve items online and then pay for it and pick it up at the store, the mass merchandise retailer said.

The chain, a subsidiary of Sears Holdings, said the nationwide launch of Pay in Store for members of the Shop Your Way loyalty program marked a first in the company's "integrated retailing" program, calling it an example of how it is evolving to provide a seamless and integrated shopping experience for members, whether they shop online, through mobile or at the store.

July 25, 2013

Pretty in my Pocket, a mobile social beauty shopping and sharing platform, has partnered with Sparkfly, a mobile point-of-sale redemption technology platform, to launch, deliver and track closed loop, in-store mobile promotions. Signing on as the first brand partner to test the technology at Walgreens and Duane Reade locations throughout New York City is beauty giant L’Oréal Paris.

ATLANTA — Pretty in my Pocket, a mobile social beauty shopping and sharing platform, has partnered with Sparkfly, a mobile point-of-sale redemption technology platform, to launch, deliver and track closed loop, in-store mobile promotions. Signing on as the first brand partner to test the technology at Walgreens and Duane Reade locations throughout New York City is beauty giant L’Oréal Paris.

July 18, 2013

More than one-third of U.S. consumers say they're likely to spend more during the back-to-school season this year, according to a study.

NEW YORK — More than one-third of U.S. consumers say they're likely to spend more during the back-to-school season this year, according to a study.

July 12, 2013

A developer of revenue and payment cycle management and clinical information exchange software is expanding its payment network.

NASHVILLE, Tenn. — A developer of revenue and payment cycle management and clinical information exchange software is expanding its payment network.

Emdeon announced Friday that it would expand the capabilities of the Emdeon Payment Network, a large, automated payment distribution system for the healthcare industry. The expansion includes the recent opening of a new 100,000-sq.-ft. facility in St. Louis dedicated to supporting the network, which currently reaches about 60,000 pharmacies, 500,000 providers, 81,000 dentists, 1,200 hospitals and 300 labs.

July 12, 2013

You can call it "taking the store out of the store." Whatever you call it, it's certainly another example of how routine the shattering of retail paradigms has become as retailers — online, brick-and-mortar and everything in between — find new ways to connect with consumers.

You can call it "taking the store out of the store." Whatever you call it, it's certainly another example of how routine the shattering of retail paradigms has become as retailers — online, brick-and-mortar and everything in between — find new ways to connect with consumers.

July 12, 2013

With less than 30 days to go before the start of the first-ever National Association of Chain Drug Stores Total Store Expo, slated for Aug. 10 to 13 at the Sands Expo and Convention Center in Las Vegas, DSN examined some of the can't-miss programming on tap for the game-changing conference that is projected to receive an unprecedented number of retailers and suppliers.

With less than 30 days to go before the start of the first-ever National Association of Chain Drug Stores Total Store Expo, slated for Aug. 10 to 13 at the Sands Expo and Convention Center in Las Vegas, DSN examined some of the can't-miss programming on tap for the game-changing conference that is projected to receive an unprecedented number of retailers and suppliers.

Some key highlights of NACDS TSE will include:

June 28, 2013

Drug Store News spoke with Eyad Farah, senior director of retail product development for McKesson U.S. Pharmaceutical, on the launch of a customizable, consumer-facing mobile solution for independent pharmacy operators that will be tied to its Your Pharmacy Online service. The app will officially debut in late summer and Farah explains what it means for Health Mart owners.

Drug Store News spoke with Eyad Farah, senior director of retail product development for McKesson U.S. Pharmaceutical, on the launch of a customizable, consumer-facing mobile solution for independent pharmacy operators that will be tied to its Your Pharmacy Online service. The app will officially debut in late summer and Farah explains what it means for Health Mart owners.

June 24, 2013

A recent KPMG survey found that almost half (40%) of retailers will be looking to invest in technology to help grow their respective businesses. And engaging the customer through social media and loyalty apps may become significant, as 37% of retailers expect customer retention is the key to growth while 35% suggested adding to their customer bases is key.

It further illustrates the fact that marketers need to take an omnichannel approach to engage today's consumers.

That significance within social media and loyalty apps is simple, really. Marketers can't expect to generate a trip if they're not effectively reaching the consumer with their marketing messages. After all that's the underlying premise of omnichannel retailing — reaching the consumer with a shopping solution wherever, whenever and however she wants that solution, and then personalizing that solution with the help of big data analytics.

A recent KPMG survey found that almost half (40%) of retailers will be looking to invest in technology to help grow their respective businesses. And engaging the customer through social media and loyalty apps may become significant, as 37% of retailers expect customer retention will be the key to growth while 35% suggested adding to their customer bases will be key.  

June 21, 2013

RetailMeNot.com, a U.S. digital coupon website, announced the results of a mobile commerce survey reviewing consumers' current mobile commerce behaviors. The results were presented at the Internet Retailer Conference & Exhibition in Chicago on June 7.

AUSTIN, Texas — RetailMeNot.com, a U.S. digital coupon website, today announced the results of a mobile commerce survey reviewing consumers' current mobile commerce behaviors. The results were presented at the Internet Retailer Conference & Exhibition in Chicago on June 7.

June 17, 2013

Amazon has announced that it will offer a free, 90-day trial of a new same-day delivery service to customers in the Los Angeles area that includes fresh food. The service, Prime Fresh, is being offered to members of Amazon Prime members, and after 90 days, the company will offer to let them upgrade to Prime Fresh on a permanent basis, for $299 per year, from the current Amazon Prime price of $79 per year. The company tested the program for six years in Seattle and plans to expand it to San Francisco later this year.

As Amazon director and category for U.S. health and beauty told DSN in a profile of the company back in May, Wall Street didn't like the SuperSaver shipping program, and the company spent a net $2.9 billion on shopping in 2012, a 17% increase from the year before, according to its 2012 annual report. But according to one report, Prime actually is quite profitable, and members are among the online retailer's best customers.

Amazon has announced that it will offer a free, 90-day trial of a new same-day delivery service to customers in the Los Angeles area that includes fresh food. The service, Prime Fresh, is being offered to Amazon Prime members, and after 90 days, the company will offer to let them upgrade to Prime Fresh on a permanent basis, for $299 per year, from the current Amazon Prime price of $79 per year.

June 17, 2013

Retailers are increasingly recognizing that technology is key to driving growth and bolstering customer engagement, and research suggests that companies take an omnichannel approach to reach shoppers in today’s challenging environment plagued by changing consumer confidence and high national unemployment rates, according to recent research.

NEW YORK — Retailers are increasingly recognizing that technology is key to driving growth and bolstering customer engagement, and research suggests that companies take an omnichannel approach to reach shoppers in today’s challenging environment plagued by changing consumer confidence and high national unemployment rates, according to recent research.

June 13, 2013

Retail sales are up nearly 5% from one year ago, according to the latest numbers from the Department of Commerce.

WASHINGTON — Retail sales are up nearly 5% from one year ago, according to the latest numbers from the Department of Commerce.

Amid improved consumer confidence and higher spending, May retail sales — which exclude cars, gas stations and restaurants — increased 4.8% from May 2012 and 0.6% from last month.