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July 5, 2012
Buyer Be(where)

Remember when retail transactions were completed based only on the assortment found within the confines of a brick-and-mortar store? Truth is, we may never return to those days.

Remember when retail transactions were completed based only on the assortment found within the confines of a brick-and-mortar store? Truth is, we may never return to those days.

I’ve heard arguments that as a result of retail choices, formats and virtual storefronts, consumers will no longer establish relationships with retailers. As a result, loyalty will be lost.

Honestly, I disagree. Multi-channel retailing not only has the potential to enhance the shopping experience, but also the ability to strengthen relationships with patrons.

June 26, 2012
McKesson’s Sponsored Clinical Services Network draws much attention from pharmacists, owners looking to balance business needs with patient care

In many ways, the future of community pharmacy relies on evolving the role of the pharmacist to drive better patient adherence, improve health outcomes and perhaps most importantly, from a business perspective, to get paid for it. To help independent pharmacy owners and community pharmacists step closer to that future today, McKesson, the largest healthcare services company in the country, showcased Tuesday its Sponsored Clinical Services Network to hundreds of attendees here at McKesson ideaShare 2012.

LAS VEGAS — In many ways, the future of community pharmacy relies on evolving the role of the pharmacist to drive better patient adherence, improve health outcomes and perhaps most importantly, from a business perspective, to get paid for it. To help independent pharmacy owners and community pharmacists step closer to that future today, McKesson, the largest healthcare services company in the country, showcased Tuesday its Sponsored Clinical Services Network to hundreds of attendees here at McKesson ideaShare 2012.

June 26, 2012
Partnering with patients to manage diabetes and other chronic diseases

The life of a patient with diabetes is a juggling act to maintain good glycemic control — from daily blood-glucose testing to eating healthy and staying active. This is a complex and sometimes inconvenient task requiring significant commitment. Today, the American Diabetes Association estimates 60 percent of diabetes patients do not adhere to their treatment regimen.

The life of a patient with diabetes is a juggling act to maintain good glycemic control — from daily blood-glucose testing to eating healthy and staying active. This is a complex and sometimes inconvenient task requiring significant commitment. Today, the American Diabetes Association estimates 60 percent of diabetes patients do not adhere to their treatment regimen.

June 25, 2012
McKesson e-nables community pharmacy patient-, peer-engagement through social, mobile and web technologies

McKesson, one of the largest healthcare services companies in the country, on Monday extended its technology solutions to change the way community pharmacies collaborate, communicate and share information with customers and peers.

LAS VEGAS — McKesson, one of the largest healthcare services companies in the country, on Monday extended its technology solutions to change the way community pharmacies collaborate, communicate and share information with customers and peers.

June 25, 2012
McKesson ideaShare 2012 kicks off with a bang

Day one here at McKesson ideaShare 2012 and the thousands of independent pharmacists and pharmacy owners from all across the country who convened here Monday, at the Las Vegas’ Venetian Resort, looking for business-building solutions and industry to help them stay relevant and differentiate themselves with their customers and patients, were not disappointed.

LAS VEGAS — Day one here at McKesson ideaShare 2012 and the thousands of independent pharmacists and pharmacy owners from all across the country who convened here Monday, at the Las Vegas’ Venetian Resort, looking for business-building solutions and industry to help them stay relevant and differentiate themselves with their customers and patients, were not disappointed.

June 15, 2012
Drug Store Shopping Report Card

This month, DSN C2B Mobile Insights presents the Drug Store Shopping Report Card. We asked our C2Bers to rate their most recent trip to the drug store — or wherever it is they go primarily to shop for pharmacy and health and beauty items. We received more than 1,500 responses from all over the country.

This month, DSN C2B Mobile Insights presents the Drug Store Shopping Report Card. We asked our C2Bers to rate their most recent trip to the drug store — or wherever it is they go primarily to shop for pharmacy and health and beauty items. We received more than 1,500 responses from all over the country.

June 13, 2012
Fans for the Cure partners with Walgreens on prostate cancer awareness baseball tour

Ed Randall's Fans for the Cure on Wednesday announced that it once again has teamed with Walgreens to increase awareness about prostate cancer in baseball ballparks across the United States.

NEW YORK — Ed Randall's Fans for the Cure on Wednesday announced that it once again has teamed with Walgreens to increase awareness about prostate cancer in baseball ballparks across the United States. For the second year, Fans for the Cure and Walgreens are sponsoring a Baseball Road Trip, designed to strike out prostate cancer by encouraging men to "visit your doctor to check for prostate cancer, get your PSA score and stay in the game."

The road trips kicks off on Father's Day, June 17.

May 31, 2012
NACDS launches 2012 Marketplace Conference mobile app

The National Association of Chain Drug Stores has officially launched its 2012 Marketplace Conference mobile application.

ALEXANDRIA, Va.  — The National Association of Chain Drug Stores has officially launched its 2012 Marketplace Conference mobile application.

The mobile app, which is sponsored by the Emerson Group, offers a toolkit for conference attendees to enhance planning and the overall experience for the NACDS Marketplace Conference. This year’s NACDS Marketplace Conference will be held June 23 to 26 in Denver.

May 23, 2012
Nurse practitioner and physician assistant perceptions on administration of flu vaccine in the retail clinic

In 2011, the Convenient Care Association was interested in studying the impact of vaccine packaging in a retail clinic setting and conducted a pilot program. The pilot program looked at the perceptions of nurse practitioners and physician assistants working in 31 retail health clinics operated by The Little Clinic regarding the preparation and administration of flu vaccine via pre-filled syringes versus multi-dose vials. Featured is a discussion of how NPs and PAs perceive providing flu vaccine with pre-filled syringes versus multi-dose vials.

Introduction

May 22, 2012
GoGo Squeez's Pass the Play campaign supports Fresh Air Fund

GoGo Squeez announced the launch of a new campaign that will include a national mobile playground tour and the "largest game of catch."

NEW YORK — GoGo Squeez announced the launch of a new campaign that will include a national mobile playground tour and the "largest game of catch."

The Pass the Play campaign is designed to support The Fresh Air Fund, a not-for-profit agency that provides free summer experiences and year-round educational programs to New York City children from low-income communities, the company said. The campaign encourages consumers to get involved through one of the following ways:

April 22, 2012
Top ten reasons to consider a store makeover

Your store may be turning off potential customers without your even knowing it. Plenty of fully functional stores have this problem. How can you be sure yours isn’t one of them?

Your store may be turning off potential customers without your even knowing it. Plenty of fully functional stores have this problem. How can you be sure yours isn’t one of them?

April 16, 2012
How consumers choose a primary pharmacy

Given all the attention around the hotly contested Express Scripts-Medco merger, we thought we’d ask our C2B consumer reporters, if all things were equal and every pharmacy accepted their insurance, what would be the most important factors in choosing a pharmacy? Ninety-four percent said location/convenience, followed by customer service (50%). That's just a taste of what they told us.

Given all the attention around the hotly contested Express Scripts-Medco merger, Drug Store News thought we’d ask our C2B consumer reporters, if all things were equal and every pharmacy accepted their insurance, what would be the most important factors in choosing a pharmacy? Ninety-four percent said location/convenience, followed by customer service (50%). That's just a taste of what they told us.

April 13, 2012
What your shoppers say about you: Meet C2B Mobile Insights

“We want to make sure we’re talking to our members where and how they want to be spoken to.”
 That was something Sam’s Club VP health and family care Jason Reiser said to me for the special report we did on the company that appeared on the cover of our April 2 issue.

“We want to make sure we’re talking to our members where and how they want to be spoken to.”


That was something Sam’s Club VP health and family care Jason Reiser said to me for the special report we did on the company that appeared on the cover of our April 2 issue. In case you missed it, you can download the full report here.


April 5, 2012
Pertussis vaccine offered at Albertsons/Sav-On pharmacies

Supervalu announced that its Albertsons/Sav-On banner is offering inoculations for whooping cough at 54 of its pharmacies in Washington.

FULLERTON, Calif. — Supervalu announced that its Albertsons/Sav-On banner is offering inoculations for whooping cough at 54 of its pharmacies in Washington.

The pertussis “Tdap” vaccine booster is recommended for those ages 11 years and older. Albertsons/Sav-On pharmacists are available to administer the vaccination to patients ages 12 years and older, the company said.

The vaccine is available without a prescription or appointment at $54.99 per immunization and a majority of prescription insurances are accepted.

April 3, 2012
ECRM announces construction of Charlie Bowlus Technology and Innovation Center

ECRM announced that a state-of-the-art center will be built in honor of its late leader Charlie Bowlus.

SOLON, Ohio — ECRM announced that a state-of-the-art center will be built in honor of its late leader Charlie Bowlus.

The Charlie Bowlus Technology and Innovation Center, which currently is under construction, is being built in a public charter school in Cleveland and is set to open this fall in the Cleveland Public School District, ECRM president Mitch Bowlus said, who will fund 100% of the costs for this center.

March 27, 2012
Have you picked the wrong competitor to worry about?

Recently during one of our Elevation Forum meetings, we asked the question: which competitors do you worry about the most? Many of the leaders in the room listed either the largest or the fastest growing competitors they compete against. But one honest executive shared a provocative reflection. He said we are not as worried about who’s outside, but more focused on the enemy in the mirror.

Recently during one of our Elevation Forum meetings, we asked the question: which competitors do you worry about the most?

Many of the leaders in the room listed either the largest or the fastest growing competitors they compete against. But one honest executive shared a provocative reflection. He said we are not as worried about who’s outside, but more focused on the enemy in the mirror. 

March 26, 2012
Got consumer insights?

Want to know what hundreds of consumers think about your brand and how they shop your stores? Introducing DSN/C2B Mobile Insights powered by engage.me.


Want to know what hundreds of consumers think about your brand and how they shop your stores? Introducing DSN/C2B Mobile Insights powered by engage.me.


March 23, 2012
NACDS gears up for Annual Meeting with mobile app, mobile website

The National Association of Chain Drug Stores launched its 2012 Annual Meeting mobile application and the NACDS mobile website has been fully updated with information about this meeting and all 2012 NACDS events.

ALEXANDRIA, Va. — The National Association of Chain Drug Stores launched its 2012 Annual Meeting mobile application and the NACDS mobile website has been fully updated with information about this meeting and all 2012 NACDS events. Combined, these mobile resources offer Annual Meeting attendees practical tools that they will find helpful in advanced planning and onsite implementation, NACDS said.

March 9, 2012
Shopping health and beauty online

In the first DSN/C2B Mobile Insights report, we examine what consumers think about shopping for health and beauty online vs. brick-and-mortar retailers. Overall, nearly 8-of-10 consumers bought health-and-beauty-aid items online in the past year. Did they leave your store to buy? Did they use their smartphones to make a purchase and use YOUR STORE as a “showroom” for ANOTHER RETAILER’S website?

1) Have you purchased a health or beauty product online in the past year?

March 8, 2012
Where are the ‘integration sweet spots’ for your brand?

“How does that help me sell more cases, pallets and truckloads?” That’s a question I have been asked repeatedly, particularly as the world of retail pharmacy has evolved to play a larger role in health care. With that, the business that we cover in Drug Store News has become incredibly more complicated.


“How does that help me sell more cases, pallets and truckloads?” That’s a question I have been asked repeatedly, particularly as the world of retail pharmacy has evolved to play a larger role in health care. With that, the business that we cover in Drug Store News has become incredibly more complicated.


March 2, 2012
Sam's Club playing to win in health and wellness

The highest circulation of any health magazine in America. That's a major commitment when you think how hard consumer magazines have been hit in recent years.

WHAT IT MEANS AND WHY IT'S IMPORTANT — The highest circulation of any health magazine in America. That's a major commitment when you think how hard consumer magazines have been hit in recent years.

(THE NEWS: Sam's Club launches wellness magazine for members. For the full story, click here)

February 28, 2012
HRG to host workshop for CPG manufacturers looking to reach independent pharmacies

Hamacher Resource Group has created a workshop designed to help consumer packaged goods manufacturers in the health, beauty and wellness industry increase sales within the independent pharmacy segment through healthcare distributors.

WAUKESHA, Wis. — Hamacher Resource Group has created a workshop designed to help consumer packaged goods manufacturers in the health, beauty and wellness industry reach the independent pharmacy channel.

The workshop, "How to Grow Sales Within Independent Pharmacy," will be a one-day session held on April 19 at HRG's headquarters and will provide CPG manufacturers with tips to increase sales within the 20,000-plus independent pharmacies through healthcare distributors.

February 23, 2012
Put aside your social media phobias

In its early days, social media meant "connecting with people." That’s still what it’s mostly about. But obviously, we’ve come a long way from those now prehistoric list-servs where we simply posted messages back-and-forth with people of similar interests and pursuits. It’s still about connecting. But now organizations use it for targeted marketing purposes, where once social media was considered the protected domain of the individual. Consumers seem to accept that it has become just another means by which brands are going to try to earn their loyalty.

In its early days, social media meant "connecting with people." That’s still what it’s mostly about. But obviously, we’ve come a long way from those now prehistoric list-servs where we simply posted messages back-and-forth with people of similar interests and pursuits. It’s still about connecting. But now organizations use it for targeted marketing purposes, where once social media was considered the protected domain of the individual. Consumers seem to accept that it has become just another means by which brands are going to try to earn their loyalty.

February 17, 2012
Where everyone wants to be ... but how to get there?

According to IMS VP industry relations Doug Long, who spoke Feb. 6 at the National Association of Chain Drug Stores Regional Chain Meeting on current trends and forecasts for the U.S. pharmaceutical market, specialty pharmacy dollars are growing more than 10% on a 12-month moving annual total basis. 


“I have 20 years in the retail sector, and I know that not every pharmacist can be a specialist in a retail environment. So we give the pharmacists a higher level of confidence by using technology to target specific [national drug codes]. If a limited-
distribution product or a specialty script that they either don’t stock or they have never seen before comes across the counter, the computer directs them to Hy-Vee Pharmacy Solutions.

February 10, 2012
Health-and-wellness events at Sam's Club could convert members into patients

Sam's Club has made a major commitment to health and wellness, and is hosting screening events every month of the year. January was New Year, New You. This month it's heart health. Next month it's allergy screenings. In June it's men's health, which includes some pretty expensive PSA tests. Why? Sam's wants its members to know it's serious about health and wellness, and knows that these events are a good way to convert members into patients.

WHAT IT MEANS AND WHY IT'S IMPORTANT —Sam's Club has made a major commitment to health and wellness, and is hosting screening events every month of the year. January was New Year, New You. This month it's heart health. Next month it's allergy screenings. In June it's men's health, which includes some pretty expensive PSA tests. Why? Sam's wants its members to know it's serious about health and wellness, and knows that these events are a good way to convert members into patients.