Content about American Customer Satisfaction Index

February 26, 2013

Several pharmacy retailers got top place in a recent consumer satisfaction survey.

ANN ARBOR, Mich. — Several pharmacy retailers got top place in a recent consumer satisfaction survey.

A report released Tuesday by the American Customer Satisfaction Index ranked Rite Aid at the top among drug store chains, with a score of 77, a 3% improvement over last year. Walgreens gained 1%, for a score of 76, while CVS ranked 75, a 3% gain. The survey noted that CVS hit a low two years ago due to cost-cutting efforts.

February 22, 2012

Publix was one of the highest-ranked brick-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index.

ANN ARBOR, Mich. — Publix was one of the highest-ranked brick-and-mortar retailers in a report released Tuesday by the American Customer Satisfaction Index. While supermarkets overall are up 1.3% to 76, Publix remains the grocer to beat, with a score of 84.

Other highly ranked traditional retailers include Costco with an ACSI score of 83 (+1%) and Sam’s Club at 81 (+4%).

February 15, 2011

Customer satisfaction as measured by the American Customer Satisfaction Index has not improved since the middle of 2009, and on Tuesday it registered its biggest drop in two years; for fourth quarter 2010, the index fell 0.5% to 75.3.

ANN ARBOR, Mich. — Customer satisfaction as measured by the American Customer Satisfaction Index has not improved since the middle of 2009, and on Tuesday it registered its biggest drop in two years; for fourth quarter 2010, the index fell 0.5% to 75.3.

February 17, 2010

Publix announced that it has been named the highest-ranking supermarket for customer satisfaction, according to...