Walgreens provides answers to variety of healthcare questions
Everybody's got questions. Walgreens has answers. With topics covering everything from cold and flu to women's health, Walgreens has coupled comprehensive health information into a pocket-size pamphlet packed with coupons.
"Information is a place where we can play a critical role in terms of [a] solution set," noted Robert Tompkins, Walgreens GMM health and wellness, front-end services and general merchandise in an interview with DSN last year. "With our store footprint [and] our multichannel platform, we know that customers and patients are looking for healthcare information both from a prevention and treatment standpoint. [And] we think with our 100-year-plus history with our trusted pharmacists, we actually can be a great force for that."
Beyond an endcap of informational brochures headed into the pharmacy space, as seen here, Walgreens offers a deeper health information dive at Walgreens.com. "And at the end of the continuum, we have our trusted pharmacists; in many of our Well Experience [stores], our health guides; and even in 700-plus stores, our Take Care nurse practitioners" Tompkins added. "We offer a full spectrum of healthcare information from the simple to the complex in ways that do really allow [the customer], in a convenient way, to get information where, how and when she wants it."