Redding Rancheria Tribal Health Clinic implements Innovation's PharmAssist Symphony system

JOHNSON CITY, N.Y. — A Native American tribal clinic in Redding, Calif., that fills some 300 prescriptions per day has adopted a pharmacy automation system made by Innovation, the company said Friday.

Innovation said the Redding Rancheria Tribal Health Clinic, affiliated with the Indian Health Service, had implemented the PharmAssist Symphony workflow management system to automate prescription fulfillment, saying the goal was to enhance patient safety, remodel internal processes and staff member roles, implement quality reporting, reduce patient wait times and improve pharmaceutical care overall.

“Due to our prescription mix, it’s critical that Symphony handles prescription grouping so efficiently, and it’s particularly important at patient pickup when staff has to gather all the prescriptions for a specific patient,” clinic pharmacy director Terry Lerma said. “The combination of Innovation’s Patient Notification Display and Symphony’s Will Call and e-Signature Capture modules has really streamlined the pickup process, helping us cut our wait times and improve the customer experience.”

The system integrates with the clinic’s QS/1 pharmacy management system for real-time prescription order flow and Ateb’s Pharmacy Line Interactive Voice Response system for refill management. The clinic also plans to install the PharmAssist ROBOTx system later this year.