Publix earns top spot in consumer satisfaction survey
LAKELAND, Fla. Publix announced that it has been named the highest-ranking supermarket for customer satisfaction, according to the American Customer Satisfaction Index (ACSI).
Publix scored 86 points, a 4.9% increase from the previous year.
“Our associates’ ability to offer outstanding customer service is a differentiating factor for Publix," said president Todd Jones. “I’m proud of our associates for continuing to go above and beyond to satisfy customers’ needs.”
The ACSI is produced through a partnership between the University of Michigan Business School, the American Society for Quality and the international consulting firm, CFI Group.