J.D. Power and Associates: Roche Diabetes's Accu-Chek products scored highest in satisfaction in survey
INDIANAPOLIS — Adults living with diabetes in the United States reported highest satisfaction using Roche Diabetes Care's Accu-Chek products compared with other blood-glucose-meter manufacturers, according to the inaugural J.D. Power and Associates 2012 Blood Glucose Meter Satisfaction Study released Tuesday.
The study gathered responses from 2,681 current meter users with type 1 and 2 diabetes in the U.S. to determine customer satisfaction across six factors: performance; ease of use; design; features; cost of test strips; and training.
In addition to achieving the highest in overall satisfaction, Accu-Chek blood glucose meters by Roche, which include the Accu-Chek Nano SmartView system, Accu-Chek Aviva Plus and Accu-Chek Compact Plus, scored the highest in performance, ease of use, cost of test strips and training. According to a J.D. Power and Associates press release announcing the study results, Accu-Chek meters by Roche "perform particularly well in the performance factor, reflecting a high level of confidence among users that they are obtaining accurate readings."
"Roche is honored by these results because they reflect our unwavering commitment to providing our customers with the best possible products and services that fit right into people's lives," stated Marc Gibeley, head of Roche Diabetes Care North America. "As J.D. Power and Associates is the gold standard of measuring customer satisfaction, we're humbled by the outstanding results achieved by Accu-Chek meters in its independent analysis."